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D-133A DO NOT DISTURB - SPLIT - ACD
6. The conditional Queue to Split #12 is processed. The conditions for queuing are satisfied, and the call is queued
to Split #12.
7. The processing of this CCV will continue from step #6 in a normal fashion, with all Pause and Announcement
steps processed.
8. The first agent logs onto Split #5 and is in Work mode. A call to an ACD pilot number now enters the same
CCV. The call will queue to split 5 even though the agent is not yet available. The caller will also perform the
pause from step #2 and hear announcement #3 assuming the agent is not available.
SERVICE CONDITIONS
Both a Queue to Split and a Conditional Queue to Split instruction will be ignored if the target split is in DO NOT
DISTURB mode.
PROGRAMMING
ACDSPL - Make Do Not Disturb - Split service available for each split
DNDS: 0/1 = Not in service/In service.
Summary of Contents for SV8500
Page 1: ...FP85 104 S1 Data Programming Manual ACD NWA 041687 001 ISSUE 1 0...
Page 12: ...PL 6 This page is for your notes...
Page 130: ...114 A 31A ABANDONED CALL SEARCH ACD PROGRAMMING None...
Page 364: ...348 CHAPTER 6 This page is for your notes...
Page 409: ...Printed in Japan 0807 010...
Page 410: ......