NEC SV8500, Programming Manual

Page: 178 / 410

– 162 –
C-199A CONNECTION DISPLAYS - ACD
When using display code 3, time in queue merged display, the actual time in queue will be merged with the previous
display if possible. The previous display must be 11 characters or shorter for the merge to be allowed (10 or shorter
if the time in queue was over 10 minutes). For example, if the agent entered Tally “021-58-38#” the request is to
display the Pilot number text for 8 seconds and merge the time in queue on the end of the display. If the Pilot number
text was “SALES” then the display would show “
SALES 0:48 ” for 8 seconds. On the other hand, if the Pilot number
text was “APPLICATIONS” (12 characters) then the first display would be “ APPLICATIONS ” for 8 seconds fol-
lowed by “ TIME IN Q 0:48 ” for 8 seconds.
Use display code 4 to force the time in queue display to always be displayed alone, that is, not merged with the pre-
vious display even when space permits.
Use a time code of 0 seconds to indicate that the final display should remain on the display for the duration of the
ACD call. Tally-Oh code 009# can be entered at any time to reset the display to the default information. For example,
if the agent entered Tally “021-42-60#” the time in queue will be displayed (alone) for 2 seconds (code 42) followed
by the ANI digits being displayed for the remainder of the ACD call (code 60). All digits beyond the permanent
display will be ignored.
Connection Display Tally-Oh Codes
Code Format Description
021 021DS# -or- 021DDS# Setup the display sequence and timing for the current agent.
D = single-digit display code (3 thru 9)
DD = double-digit display code (10 thru 29)
S = number of seconds to display (3 thru 9 seconds, or 0 for permanent
display)
The DS or DDS pairs may be repeated up to 5 times, the ‘#’ digit must fol-
low the final entry. A very long entry might look like:
Tally+021-44-54-64-74-84# (pluses and minuses are not actually entered,
they are shown here for visual separation only)
022 022# On-line help to show a series of 4-second displays describing the available
displays codes.
023 023DS# -or- 023DDS# Demand display of the specified code.
D = single-digit display code (3 thru 9)
DD = double-digit display code (10 thru 29)
S = optional number of seconds to display (3 thru 9 seconds, default = 4)