NEC SV8500, Programming Manual

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M-110A MULTI-LINE SUPPORT - ACD TERMINAL - ACD
8. Agent/Supervisory Position can use Call Pickup feature only by its Multi Line. A call cannot be picked up from
ACD/Non-ACD Line of Agent/Supervisory Position. Calls terminated to ACD/Non-ACD Line cannot be
picked up from other ACD/Non-ACD Line, Multi Line or other Station’s Line. Do not answer the call termi-
nated to other lines by Non-ACD Line using Call Pickup feature.
Note:
MIS data cannot be counted correctly if Non-ACD Line picks up the call terminated to other lines.
9. When a call from ISDN network is transferred to ACD Line/ Non-ACD Line/Multi Line of Agent/Supervisory
Position, the following conditions must be considered.
• When Station A transfers an ISDN call by Call Transfer-All Calls [C-11]:
Telephone Number of Calling Party is displayed on the LCD of the destination party when Station A
releases the call.
• When Station A transfers an ISDN call by Blind Transfer [B-18]:
Telephone Number of Calling Party is displayed on the LCD of the destination party when the
destination party answers the transferred call.
Note:
When an ISDN call is transferred to ACD Line, ACD Call Information (such as Split Number) is also dis-
played in addition to Telephone Number of Calling Party.
10. PS Station Number cannot be accommodated to Multi Line of Agent/Supervisory Position.
11. MIS cannot monitor and display the status (Call Origination, Call Termination, Call Answer, Call Transfer, Call
Hold, Conference Release, etc.) of Multi Line accommodated on Line/Feature Keys of Agent/Supervisory Po-
sition. Also, MIS does not count the number of Incoming Calls and Answering Calls for the Multi Line.
OAI Messages for the Multi Line sent from Telephony Server are not recognized by ACDP and MIS Messages
are not sent from MIS. Therefore, the status of the Multi Line does not affect MIS Real Time Screen and MIS
Historical Report.
MIS Report and Real Time Screen for Connections between Multi Line, ACD Line and Non-ACD Line
Called Party
Calling Party
Multi Line Non-ACD Line ACD Line
Multi Line
No Report
Report for Non-ACD
Incoming Call
Report and Real Time Display for
ACD Incoming Call
Report and Real Time Display for
Answering ACD Incoming Call
Non-ACD Line
Report and Real Time
Display for Call Origina-
tion from Non-ACD Line
Report and Real Time
Display for Call Origina-
tion from Non-ACD Line
Report for Non-ACD
Incoming Call
Report and Real Time Display for
Call Origination from Non-ACD
Line
Report and Real Time Display for
ACD Incoming Call
Report and Real Time Display for
Answering ACD Incoming Call
ACD Line
- - -
Trunk
No Report
Report for Call Termina-
tion from Trunk to Non-
ACD Line
Report and Real Time Display for
Call Termination from Trunk to
ACD Line
Report and Real Time Display for
Answering ACD Incoming Call