NEC SV8500, Programming Manual

Page: 191 / 410

– 175 –
H-20A HOLIDAYS SCHEDULING - ACD
H-20A HOLIDAYS SCHEDULING - ACD
GENERAL DESCRIPTION
Holidays may be programmed up to 365 days in advance. On a holiday, special call routing is in effect for up to eight
time-of-day changes. Three different holiday schedules, one of which is used on any particular holiday, may be pro-
grammed for each tenant basis or pilot number basis. Holiday Scheduling on a pilot number basis is available.
OPERATING PROCEDURE
See “TIME OF DAY/WEEK ROUTING [T-50].”
SERVICE CONDITIONS
1. Holiday schedule routing takes place only for those pilot numbers which route to week routing. If a pilot number
routes directly to a Call Control Vector (CCV), its routing is not affected on a holiday even if holiday routing
has been programmed.
2. All incoming ACD traffic must follow the same routing (CCV handling) on a holiday.
PROGRAMMING
Refer to Section 2.8 in CHAPTER 4 “ACD Schedule Data Assignment”.