NEC SV8500, Programming Manual

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CHAPTER 4 OFFICE DATA DESIGN
2.9 Announcement (Delay/Night/Holiday) Data Assignment
Maximum 58 kinds of announcements, such as delay announcements, Night announcements and Holiday an-
nouncements, can be programmed in a system. You should record each message by yourself.
The announcement service is applicable to ACD incoming calls from outside, or transferred from an Attendant,
Agent or Non-ACD station. Note that the announcement service is not applicable to ACD incoming calls from
the station that places a station/trunk call on hold.
• Relationship between CCV and Announcement Message
• Announcement Routes Arrangement
Announcement routes are arranged as follows.
Step
(CCVSTP)
x
(CCVACTDATA)
3
Message No. 3 (NO = 3)
Command: AADT
Route No. (RT)
Trunk No. (TK)
Message Timer (MSGT)
CCV
Type
(CCVACT)
Announcement
Split
ACD IC Route
NO (Announcement No.)
RT 12
TK 1, 2
(First Announcement for ACD Deley)
RT 13
TK 1, 2
(Second Announcement for ACD Deley)
Split x
ANT
RT 5
RT 6
Split y
RT 8
RT 7
RT 9
TK1
TK2
First Deley Announcement
Second Deley Announcement
Holiday Announcement
Night Announcement
Holiday Announcement
Night Announcement
for all Splits
for Split x
for Split y
1
2
3
4
<Example 2> The kind of announcement service is specified on a trunk and route basis.
<Example 1> The kind of announcement service is specified on a route basis.