NEC SV8500, Programming Manual

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B-20A BREAK MODE - ACD
SERVICE CONDITIONS
1. Logging off is permitted while in Break Mode, by pressing the LOGON key. The after-call mode may be tog-
gled while on break and set to either Automatic-Work or Automatic-Available.
2. When Break Mode is set at a position, incoming ACD calls are not allowed to terminate to the position.
3. Non-ACD calls can be originated from or terminated to a position, while the position is in Break Mode.
4. This feature’s status can be monitored at a Navigator MIS terminal via the agent current status display and the
agent audit report.
5. Every agent position and supervisor position may have a BREAK key.
6. The operation of the
BREAK
key allows the MIS to track work time and non-work time.
7. If “0 + #” is entered, the type of break mode can not be distinguished. The break type can be selected again.
8. If “*” that does not belong to the break type (Number 1 to 9) is entered, the break type can be selected again.
PROGRAMMING
Assign “Break” key referring to Section 2.4 in CHAPTER 4 “Agent/Supervisory Position Data Assignment”.