IBM Aptiva 2198, Reference Manual

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DVD problems
DVD problems Action
Black screen instead of
DVD video. 1. Restart the DVD player program.
2. Close any open files, shut down Windows, and
restart your computer.
If you need technical assistance, see Chapter 5, “IBM
HelpWare support and services” on page 39.
DVD movie will not play. 1. Make sure that the disc surface is clean and not
scratched.
2. Check the disc or package for regional coding.
You might need to purchase a disc with coding for
the region in which you are using your computer.
If you need technical assistance, see Chapter 5, “IBM
HelpWare support and services” on page 39.
No audio or intermittent
audio while playing DVD
movie. 1. Check the volume control settings in Windows and
on your speakers.
2. Make sure that the disc surface is clean and not
scratched.
3. Check all cable connections to and from the
speakers.
4. Use the DVD menu for the video to select a
different audio track.
If you need technical assistance, see Chapter 5, “IBM
HelpWare support and services” on page 39.
Playback is very slow or
choppy. 1. Disable any background programs, such as
AntiVirus or Desktop Themes.
2. Ensure that video resolution is set to less than
1152 x 864.
3. Make sure that the DMA box is checked in Device
Manager for the DVD-ROM drive.
If you need technical assistance, see Chapter 5, “IBM
HelpWare support and services” on page 39.
Invalid disk or no disk
found message 1. Ensure that a DVD video is in the drive with the
shiny side of the disk facing down.
2. Ensure that video resolution is set to less than
1152 x 864.
3. On systems with a CD-ROM or CD-RW drive as
well as a DVD-ROM drive, make sure that the DVD
is in the drive labeled “DVD”
If you need technical assistance, see Chapter 5, “IBM
HelpWare support and services” on page 39.
Chapter 9. Troubleshooting
109