IBM Aptiva 2198 Reference Manual Download Page 127

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The following directory will help you quickly locate problem categories in the
troubleshooting charts.

Problem type

Go to:

Audio

“Audio problems” on page 106

“CD problems” on page 107

DVD

“DVD problems” on page 109

Diskette drive

“Diskette-drive problems” on page 110

General

“General problems” on page 113

Intermittent

“Intermittent problems” on page 113

Joystick or
gamepad
problems

“Joystick or gamepad problems” on page 114

Keyboard,
mouse, or
pointing device

“Keyboard, mouse, or pointing-device problems” on
page 115

Memory

“Memory problems” on page 116

Modem

“Modem problems” on page 116

Monitor

“Monitor problems” on page 111

Option

“Option problems” on page 120

Parallel port

“Parallel-port problems” on page 121

Printer

“Printer problems” on page 122

Serial port 1

“Serial-port problems” on page 121

Serial port 2

“Serial-port problems” on page 121

Software

“Software problems” on page 123

Universal Serial
Bus ports

“Universal Serial Bus port problems” on page 123

Chapter 9. Troubleshooting

105

Summary of Contents for Aptiva 2198

Page 1: ...Aptiva Reference Guide...

Page 2: ......

Page 3: ...Aptiva Reference Guide IBM...

Page 4: ...refore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be i...

Page 5: ...ent de l ordinateur xiv D branchement de l ordinateur xv Consignes de manipulation de l ordinateur ch ssis ouvert xv Consignes de s curit lors du nettoyage de l ordinateur xv Consignes de s curit rela...

Page 6: ...port and services 39 Before you call for service 39 Using electronic services 41 Getting help by telephone 43 Purchasing additional support 47 Chapter 6 Taking care of your computer 53 Basics 53 Clean...

Page 7: ...7 POST error codes 97 POST beep codes 103 Device troubleshooting charts 104 IBM Diagnostic Programs 123 Recovering from a POST BIOS update failure 127 Installing files from option diskettes and CDs 12...

Page 8: ...vi Aptiva Reference Guide...

Page 9: ...grounded electrical outlet Seek professional assistance before using an adapter or extension cord these devices could interrupt the grounding circuit If the computer is connected to an electrical outl...

Page 10: ...ge If you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugg...

Page 11: ...or network cables to the computer Then attach the other ends of the cables to properly wired communication outlets 4 Attach the power cords to the computer and any external devices such as a monitor...

Page 12: ...m Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disc...

Page 13: ...y by a trained service provider Laser compliance statement Some IBM Personal Computer models are equipped from the factory with a CD or DVD drive CD and DVD drives are also sold separately as options...

Page 14: ...embedded Class 3A or Class 3B laser diode Note the following DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the...

Page 15: ...limentation lectrique du b timent peut tre l origine d une lectrocution DANGER Pour viter tout risque de choc lectrique Ne manipulez aucun cordon et n effectuez aucune op ration d installation de main...

Page 16: ...ne de blessures ou d une lectrocution en particulier si vous intervenez sur le bloc d alimentation l cran ou le modem int gr Confiez la maintenance et la r paration de l ordinateur une personne qualif...

Page 17: ...s les cordons d alimentation des prises de courant 3 D branchez tous les c bles c ble de t l phone par exemple de leurs prises 4 D branchez tous les c bles de l ordinateur les cordons d alimentation l...

Page 18: ...dification de lignes t l phoniques Si vous devez t l phoner pendant un orage pour viter tout risque de choc lectrique utilisez toujours un t l phone sans fil En cas de fuite de gaz n utilisez jamais u...

Page 19: ...e d une unit de CD ROM ou de DVD ROM Mais ces unit s sont galement vendues s par ment en tant qu options L unit de CD ROM DVD ROM est un appareil laser Aux Etat Unis l unit de CD ROM DVD ROM est certi...

Page 20: ...ement laser lorsque le carter est ouvert Evitez toute exposition directe des yeux au rayon laser Evitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques xviii Aptiva Ref...

Page 21: ...al ways that text is highlighted and each highlighting convention has a specific purpose Convention Purpose Note A Note contains information you might find especially useful Important An Important not...

Page 22: ...t provides How do I This selection provides topics describing how to complete a specific task Customize This selection provides information about customizing the Access Aptiva program and adding other...

Page 23: ...umber The machine type model number indicates the various features of the computer such as the type of microprocessor or the number of bays You can find this number on the small label on the front of...

Page 24: ...ts of your computer system Monitor CD ROM CD RW or DVD ROM drive Mouse Diskette drive Microphone Powered speakers Rapid Access II keyboard Depending on your model you might have an optional drive inst...

Page 25: ...ion for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer monitor speakers and any other devices that require an ac power source Select a loc...

Page 26: ...y you use work materials and equipment Place the things that you use most regularly such as a mouse or telephone within the easiest reach Choosing a chair You should adjust your chair so that your thi...

Page 27: ...and focus on an object that is farther away This will give the muscles in your eyes a chance to relax Positioning the keyboard Make sure the keyboard height is comfortable for typing When you type th...

Page 28: ...to find more information For more detailed information and tips about how to use your computer visit the IBM Healthy Computing Web site at http www ibm com pc ww healthycomputing 6 Aptiva Reference G...

Page 29: ...l components Do not operate your computer with the cover off Starting your computer What you see and hear when you start up your computer depends on the settings in the Start Options menu of the Confi...

Page 30: ...top click Start 2 Click Shut Down The Shut Down Windows menu appears 3 Click Shut down and then click OK When the shutdown procedure is complete the computer automatically turns off If a malfunction p...

Page 31: ...omization program starts 4 Follow the instructions on the screen To learn more about the Rapid Access keyboard click Help Using the IBM ScrollPoint II mouse The ScrollPoint II mouse has the following...

Page 32: ...ht damage the diskette drive A protective slide on the top of a 3 5 inch diskette covers part of the magnetic surface The diskette drive moves this slide to read data from or write data to the diskett...

Page 33: ...It is possible to accidentally format a diskette or unintentionally write data to it Important information can be written over or lost To prevent accidental data loss you can write protect important d...

Page 34: ...disc can be read by CD ROM drives CD RW drives and some DVD ROM drives In most cases DVD ROM drives that operate at speeds of 2x and faster can read CD R media If the files are in audio format the CD...

Page 35: ...d button and Indicator light on your drive might be in slightly different locations Indicator light Eject Load button Tray Handling a CD or DVD When handling a CD or DVD follow these guidelines Hold t...

Page 36: ...a CD or DVD 1 With the computer on press the Eject Load button When the tray slides out carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forw...

Page 37: ...ws 98 or Windows NT without using any special software Adaptec UDF Reader This program allows CD RW media recorded through DirectCD to be read by other computers running Windows NT 4 0 Windows 95 or W...

Page 38: ...ures Your computer has a digital audio controller built into the system board Some models also have a high performance audio adapter installed in one of the expansion slots If a factory installed high...

Page 39: ...uble click the speaker icon a master volume control window opens You can use the settings in the window to control individually the volume for each type of audio format If you are using a Rapid Access...

Page 40: ...utton 2 Click Shutdown 3 Click Stand by 4 Click OK Using the Standby button on the keyboard If you are using the Rapid Access II keyboard you can put the system in Standby mode by pressing the Standby...

Page 41: ...conds puts the system into Standby mode Any use of the keyboard or mouse or an incoming modem ring wakes up the system from Standby mode and puts it in the normal on state When the computer is in the...

Page 42: ...s locked when you turn on the computer You must type the correct password before the keyboard will unlock You set a power on password through the Configuration Setup Utility program see Chapter 4 Usin...

Page 43: ...ndows passwords refer to the Windows help system Using a security U bolt With the optional security U bolt and a steel cable you can secure your computer to a desk table or other fixture This helps pr...

Page 44: ...22 Aptiva Reference Guide...

Page 45: ...This selection provides help information and ways of getting help from IBM View License and Warranty This selection gives you access to the warranty for your computer and the license that covers the p...

Page 46: ...drive The Software Selections program automatically starts 2 In the Software Selections menu click the check box next to the programs you want to install 3 After selecting the programs click Install A...

Page 47: ...stall a device driver without performing a recovery operation For instructions on reinstalling device drivers from the Product Recovery and Diagnostics CD see Reinstalling device drivers on page 125 O...

Page 48: ...here are no AutoPlay enabled programs on a DVD the auto insert feature will start the DVD movie Updating programs You have two important methods of updating programs the IBM Update Connector program a...

Page 49: ...isplayed and the Configuration Setup Utility program starts automatically A hardware configuration change occurs when a device such as a drive or adapter has been added or removed or if a device has f...

Page 50: ...ve Settings Restore Settings Load Default Settings Exit Setup Symbol Explanation An additional menu or screen is available 5 A change to that item has been made in the system configuration or the Conf...

Page 51: ...ot be saved Keys Function Use these arrow keys to move among menu items until the item you want is highlighted Use these arrow keys to display and toggle among choices for a menu item Enter Press this...

Page 52: ...ers unauthorized persons from gaining access to your computer When you set the power on password you can choose one of two password prompt modes Off In password prompt Off mode sometimes referred to a...

Page 53: ...o automatically load on future restarts without displaying the error message When the operating system starts in password prompt Off mode the keyboard remains locked until you type your password Howev...

Page 54: ...r on password can be any combination of up to seven characters A Z a z and 0 9 Attention Keep a record of your power on password in a secure place If you lose or forget your password you cannot change...

Page 55: ...e wrong password you receive a message telling you so If you type the wrong password three times in succession you must turn off the computer and start again If both a power on and administrator passw...

Page 56: ...password unless you type the administrator password f Continue with step 4 4 Press Esc until you return to the Configuration Setup Utility menu 5 Before you exit from the program select Save Settings...

Page 57: ...n select Automatically reconfigure system and continue and then press Enter 17 Disable the power on or administrator password settings or set new passwords Then reset the date and time 18 Save the set...

Page 58: ...e Configuration Setup Utility program on page 27 2 Select Start Options and press Enter 3 Select Startup Sequence from the Start Options menu and press Enter 4 Select First Startup Device and press En...

Page 59: ...the Configuration Setup Utility program on page 27 2 From the Configuration Setup Utility program menu select Advanced Setup and press Enter 3 At the Advanced Setup menu select Processor Control and...

Page 60: ...38 Aptiva Reference Guide...

Page 61: ...y looking in the online or printed documentation that comes with your computer or software Following are some methods you can use to solve problems yourself Printed documentation The documentation tha...

Page 62: ...Doctor for Windows from the Software Selections CD before you can use it IBM Enhanced Diagnostics is an enhanced version of the DOS based PC Doctor program IBM Enhanced diagnostics performs tests dir...

Page 63: ...s and find out about many other things For the United States Canada Australia and New Zealand the address for the IBM Personal Computing Support home page is http www ibm com pc support From the Suppo...

Page 64: ...n Preinstalled software Operating systems Networking Communications Multimedia In addition the latest device driver updates are available Commercial online services such as America Online AOL contain...

Page 65: ...me with your computer Long distance telephone charges might apply Technical support for software If you need help setting up or installing the preinstalled software programs or the software programs t...

Page 66: ...t covered by 30 day Up and Running support or by your IBM warranty you will be required to provide a major credit card number for support By doing the following items you will help the IBM PC HelpCent...

Page 67: ...egion Phone number Hours of operation Australia 13 14 26 9 a m to 9 p m EST Australia 365 days a year Austria 1 546 325 102 10 a m to 1 p m and 2 p m to 7 p m CET Monday Friday Belgium Dutch 02 714 35...

Page 68: ...rway 2 305 0304 9 a m to 9 p m CET Monday Friday 12 noon to 5 30 p m CET Saturday and Sunday Portugal 01 791 5147 Voice mail only Spain 91 662 4261 10 a m to 1 p m and 2 p m to 7 p m CET Monday Friday...

Page 69: ...drivers Installing and configuring out of warranty IBM PC products How to purchase additional support You can purchase support in the following ways All of the following support options are available...

Page 70: ...pack 5 incident pack Australia and New Zealand only 10 incident pack In most countries all available options are payable by credit card only In Australia all options are payable by credit card cheque...

Page 71: ...1 4 Select a document For a brochure select document number 11690 For a Supported Products list select document number 11682 5 When you have finished press 1 6 Enter your fax number and press the key...

Page 72: ...epair is a process for obtaining service for an eligible IBM computer that requires repair The computer is picked up at a location you designate delivered to the IBM repair center repaired and returne...

Page 73: ...r need to move products to another country to register the products with IBM s International Warranty Service Office IWSO Upon registering the product with the IWSO IBM will issue a certificate that w...

Page 74: ...52 Aptiva Reference Guide...

Page 75: ...ts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable Do not get the power switches or other controls wet Moisture can damage these parts and cause an ele...

Page 76: ...you might need to clean the mouse To clean your mouse 1 Turn off the computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse...

Page 77: ...Remove all media diskettes compact discs tapes and so on from the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads in a nondata ar...

Page 78: ...56 Aptiva Reference Guide...

Page 79: ...til you are instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricit...

Page 80: ...tings ConfigSafe is a part of the preinstalled software in your computer For more information see the ConfigSafe help system Available options For the latest information about available options see th...

Page 81: ...nect all communication cables such as modem and network cables from communication outlets 4 Disconnect all cables attached to the computer This includes power cords input output I O cables and any oth...

Page 82: ...er you will need to remove the cover See Removing the cover on page 59 You also will need to locate components inside your computer The following illustration will help you locate various components i...

Page 83: ...hard to reach DANGER Do not detach the power supply bracket from the power supply or remove any of the power supply screws 1 Remove the screw securing the power supply to the rear of the chassis 2 To...

Page 84: ...4 Pivot the power supply toward the opened side slightly 62 Aptiva Reference Guide...

Page 85: ...5 Pull the power supply forward and carefully rotate it toward the front of the chassis Lay it to the side 6 To replace the power supply reverse these steps Chapter 7 Installing internal options 63...

Page 86: ...emoving the computer cover see Removing the cover on page 59 Depending on your computer model you might need to remove adapters in order to access some components of the system board For information a...

Page 87: ...DIMM 1 4 Fan connector 5 Power connector 6 Switch LED connector 7 Primary EIDE connector 8 Secondary EIDE connector 9 Diskette drive connector 1 Fan connector 11 Large rocker switch block not on all...

Page 88: ...switch on the system board See Identifying parts on the system board on page 65 It might be helpful to use a small screwdriver or ballpoint pen to set the switch 2 Set the switch as follows For read...

Page 89: ...arts on the system board on page 65 to locate the memory connectors on the system board Notes 1 You might need to move the power supply to gain access to the DIMM sockets See Moving the power supply o...

Page 90: ...t support the peripheral component interconnect PCI architecture Depending on your model some of the expansion slots might already have adapters installed There is also one advanced graphics port AGP...

Page 91: ...follow the instructions in the documentation provided with the adapter to install any device drivers and support software Installing adapters Before you begin Read Safety information on page vii and H...

Page 92: ...section To complete the installation go to Completing the installation on page 82 Working with internal drives This section provides information and instructions for installing internal drives When yo...

Page 93: ...for your computer are Hard disk drives Tape drives CD ROM DVD ROM and CD RW drives Your computer has four drive bays to accommodate various types of drives In this book bays are referred to as bay 1...

Page 94: ...ur wire power cables connect most drives to the power supply At the end of these cables are plastic connectors that attach to different drives these connectors vary in size Also certain power cables a...

Page 95: ...witch or jumper settings on each IDE device If two IDE devices are on a single cable and only one is a hard disk drive the hard disk drive must be set as the master device If you have only one IDE dev...

Page 96: ...3 5 inch drive into drive bay 2 a 5 25 inch bay you must use a commercially available 3 5 inch to 5 25 inch conversion kit such as IBM PN 70G8165 For information on purchasing the kit contact your IBM...

Page 97: ...6 If the drive you installed has nonremovable media such as a hard disk drive replace the bay panel Chapter 7 Installing internal options 75...

Page 98: ...e vii and Handling static sensitive devices on page 57 Turn off the computer and all other connected devices Disconnect all power cords and external cables attached to the computer and then remove the...

Page 99: ...e rear of the drive 5 Remove the two mounting screws that secure the drive in place Mounting screws 6 Slide the drive forward through the front of the computer and remove the drive 7 To reinstall the...

Page 100: ...supply on page 61 2 Disconnect the signal and power cables from the rear of the drive 3 Remove the two mounting screws that secure the drive in place Mounting screws 4 Remove the processor by spreadi...

Page 101: ...power supply aside to gain access to the drive mounting clips See Moving the power supply on page 61 2 Locate the blue retaining clips on each side of the drive The clip located closest to the system...

Page 102: ...into an open area and disconnect the signal and power cables from the rear of the drive 6 To reinstall the drive reverse this procedure Note If you are replacing the hard disk drive with a new drive m...

Page 103: ...s Disconnect all power cords and external cables attached to the computer and then remove the computer cover see Removing the cover on page 59 To install a U bolt 1 Use a tool such as a screwdriver to...

Page 104: ...configuration on page 83 Replacing the cover and connecting the cables To replace the cover and connect cables to your computer 1 Ensure that all components have been reassembled correctly and that n...

Page 105: ...error s were detected when the system was started 162 Configuration Change Has Occurred Select one of the following Continue Exit Setup If a screen similar to the one shown appears select Continue and...

Page 106: ...If the device is listed under Other devices a required device driver is either missing or installed incorrectly or the operating system was not restarted after the device driver was installed Restart...

Page 107: ...ing on the type of adapter installed An example of this type of adapter is a modem that supports the ring detection function To enable the PCI Wakeup function 1 Start the Configuration Setup Utility p...

Page 108: ...86 Aptiva Reference Guide...

Page 109: ...stallation instructions Important Before you install or remove any option read Safety information on page vii These precautions and guidelines will help you work safely 1 1 2 2 USB 1 USB 2 Serial 2 MI...

Page 110: ...onnector Use this connector to attach a mouse trackball or other pointing device that uses a standard mouse connector USB connectors Use either of these connectors to attach a device that requires a U...

Page 111: ...hen you want to record voice or other sounds on the hard disk or if you use speech recognition software Monitor connector Use this connector for most SVGA monitors Connector Description Digital video...

Page 112: ...external devices such as powered stereo speakers speakers with built in amplifiers headphones multimedia keyboards or the Audio line in connector on a stereo system or other external recording device...

Page 113: ...wiring in your home for peer to peer networking To use the Home PNA Network card you must install the Intel AnyPoint software from the Software Selections CD Each computer on the home PNA network mus...

Page 114: ...92 Aptiva Reference Guide...

Page 115: ...tem check the operating system documentation supplied with your computer and the operating system help system provided on your computer If you have installed software applications yourself see the doc...

Page 116: ...diagnostic programs or if the diagnostic programs do not detect an error go to Device troubleshooting charts on page 104 004 You have an unreadable display an error message or the computer is sounding...

Page 117: ...omputer was functioning correctly after installing an option and is now malfunctioning have the computer serviced If the failure occurred immediately after making a change to the Configuration Setup U...

Page 118: ...tomatically If you select Save Settings and then exit the Configuration Setup Utility program your computer will save all settings as they appeared in the Configuration Setup Utility program and your...

Page 119: ...the Configuration Setup Utility program When Power On Status is enabled a set of checkpoint indicators appears at the top right corner of the screen while POST is running The checkpoint indicators ch...

Page 120: ...time clock failure Go to Chapter 4 Using the Configuration Setup Utility program on page 27 start the Configuration Setup Utility program and reset the date and time If the problem persists have the c...

Page 121: ...he World Wide Web on page 41 or through the Update Connector program Instructions for installing an update are in a README file included with the update file 183 Administrator password required Type t...

Page 122: ...diskette drive is enabled and the configuration for the drive is correct If you change any settings make sure you save the settings before you exit the Configuration Setup Utility program 2 Make sure...

Page 123: ...lled and securely connected to the drives and system board 3 If the problem persists have the computer serviced 178x Hard disk or other IDE device failed 1 Go to Chapter 4 Using the Configuration Setu...

Page 124: ...ty program on page 27 and follow the instructions to verify that the startup sequence is configured correctly 2 If the problem persists have the computer serviced 2400 Display adapter failed using alt...

Page 125: ...p code to determine the failing part Table 1 Page 7 of 7 POST error codes Code Description Action 5962 IDE CD ROM configuration error 1 Go to Chapter 4 Using the Configuration Setup Utility program on...

Page 126: ...ation about diagnostic programs provided with your computer 3 Reinstall the new software or new device Beep code Probable cause 1 1 4 BIOS ROM checksum failure 1 2 1 Programmable interval timer test f...

Page 127: ...or gamepad problems on page 114 Keyboard mouse or pointing device Keyboard mouse or pointing device problems on page 115 Memory Memory problems on page 116 Modem Modem problems on page 116 Monitor Mon...

Page 128: ...refer to the Setup Guide sheet or the instructions that came with your speakers For audio connector locations see Chapter 8 Installing external options on page 87 Important If you have a factory inst...

Page 129: ...e sure you have the Windows AutoPlay feature enabled To enable the AutoPlay feature do the following 1 From the Windows desktop double click My Computer 2 In the My Computer window double click Contro...

Page 130: ...If you cannot read from a known good disc you might have a problem with your drive Check that the power supply cable and signal cable are securely connected to the drive see Chapter 7 Installing inter...

Page 131: ...k all cable connections to and from the speakers 4 Use the DVD menu for the video to select a different audio track If you need technical assistance see Chapter 5 IBM HelpWare support and services on...

Page 132: ...e startup sequence Use the Configuration Setup Utility program to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is inse...

Page 133: ...n off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 in apart Als...

Page 134: ...s on page 87 2 The necessary device drivers for the application programs are installed If you cannot correct the problem have the computer serviced The monitor works when you turn on the system but go...

Page 135: ...uch as a broken cover lock or indicator lights not working Have the computer serviced Intermittent problems Action A problem occurs only occasionally and is difficult to repeat Verify that 1 All cable...

Page 136: ...or gamepad You can recalibrate a joystick or gamepad in the Joystick section of the Windows Control Panel 3 Refer to the documentation that came with the joystick or gamepad for additional troublesho...

Page 137: ...id Access Buttons To access the program and start the help system a From the Windows desktop click Start b Select Settings and then click Control Panel c Double click Keyboard Rapid Access The Rapid A...

Page 138: ...ystem might have detected a bad DIMM and automatically reallocated memory to enable your computer to continue to operate If you cannot correct the problem have the computer serviced Modem problems Act...

Page 139: ...the correct number and that you are using the correct communications settings For additional help refer to the documentation for your communications software 4 Make sure no one else is using the tele...

Page 140: ...you select a modem type of Other you must include the proper modem initialization string For most programs the initialization string AT F will work Baud rate 115200 Kbps or the maximum setting offered...

Page 141: ...ond modem is properly configured A second modem must use a COM port and system IRQ different from the first modem For help on how to configure refer to the documentation that came with your communicat...

Page 142: ...you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to deter...

Page 143: ...ot correct the problem have the computer serviced Parallel port problems Action Parallel port cannot be accessed 1 Use Windows Device Manager to verify that each port is assigned a unique address 2 Ma...

Page 144: ...Note Non IBM printer signal cables might cause unpredictable problems 3 You have assigned the printer port correctly in your operating system or application program 4 You have assigned the printer por...

Page 145: ...has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements Note If you have just installed an adapter or memory you mig...

Page 146: ...tics If you are unable to isolate and repair the problem yourself you will need the logs when you speak to an IBM technical support representative The log file created by PC Doctor for Windows is auto...

Page 147: ...5 From the System Utilities menu select Run Diagnostics and press Enter 6 From the menu bar select Diagnostics and press Enter 7 Select Run Normal Test and press Enter Reinstalling device drivers Whe...

Page 148: ...nd create your own files When you install programs the installation process might change certain configuration files that the operating system uses Be sure to make regular backup copies of these confi...

Page 149: ...r to your computer is interrupted while POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following procedure to recover 1 Turn off the comp...

Page 150: ...e and then press Enter 19 Reset the date and time 20 Save the settings exit from the Configuration Setup Utility program and then turn off the computer 21 Restart the computer After you finish this pr...

Page 151: ...following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer...

Page 152: ...ement an error message might be displayed This is normal after replacing the battery 9 Turn on the computer and all attached devices 10 Use the Configuration Setup Utility program to set the date and...

Page 153: ...are located on a label on the rear of the computer and also on a label on the front of the computer located at the bottom right corner The registration number is required for service or support You ca...

Page 154: ...132 Aptiva Reference Guide...

Page 155: ...ation Microprocessor Intel Pentium Speed varies by model see the System Summary screen Memory Two dual inline memory module DIMM sockets Requires 133 MHz synchronous dynamic random access memory SDRAM...

Page 156: ...ible Disables the integrated system board audio and MIDI Joystick connectors when installed in PCI adapter slot 1 Communications varies by model 56K V 90 data fax modem or Home Phoneline Network Allia...

Page 157: ...itch 90 137 180 265 V ac Built in overload and surge protection Advanced Power Management APM support Advanced Configuration and Power Interface ACPI support IBM preinstalled software Microsoft Window...

Page 158: ...136 Aptiva Reference Guide...

Page 159: ...and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not includ...

Page 160: ...Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRAN...

Page 161: ...e to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent...

Page 162: ...HEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IBM Statement of Warranty...

Page 163: ...intenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXC...

Page 164: ...t you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions tha...

Page 165: ...S INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Part 2 Worl...

Page 166: ...imitations in this Section are subject to the limitations in that Act EUROPE MIDDLE EAST AFRICA EMEA The following terms apply to all EMEA countries The terms of this Statement of Warranty apply to Ma...

Page 167: ...pair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Mac...

Page 168: ...chine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the second paragraph of this Section Unless otherwise provided by mandatory law IBM and...

Page 169: ...nded to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product pr...

Page 170: ...mited to the following software products or certain national language versions or service releases of such software products Product Web site address AOL by America Online http www aol com info year20...

Page 171: ...he Year 2000 readiness of all software installed on the system not just the software included with your computer Also note that some tools designed to check Year 2000 readiness might not detect update...

Page 172: ...tected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be autho...

Page 173: ...etween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative fo...

Page 174: ...with licensed communication devices Telecommunication notices Federal Communications Commission FCC and telephone company requirements 1 The modem adapter card is located in the back of the system uni...

Page 175: ...Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information 8 When ordering network interface NI service from the local...

Page 176: ...ves au mat riel terminal Le minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis d...

Page 177: ...terminaux qui peuvent tre raccord s une interface La terminaison d une interface t l phonique peut consister en une combinaison de quelques dispositifs la seule condition que la somme d indices d qui...

Page 178: ...156 Aptiva Reference Guide...

Page 179: ...s 16 ports 16 problems solving 106 107 automatic startup sequence setting 36 AutoPlay feature 26 AutoPlay for CD 107 108 B backing up hard disk drive 55 battery accessing 64 disposing of 129 location...

Page 180: ...72 diskette drives adding 57 bay 72 connector location 60 64 location of 71 problems solving 110 supported 133 diskette write protect switch 66 diskette option 128 display See monitor display data cha...

Page 181: ...your computer 1 input output features 87 134 installing adapters 69 cover 82 device drivers 125 external options 87 internal drive 73 internal options 57 installing continued memory modules 67 securi...

Page 182: ...128 problems 120 121 options available 58 installing 57 options continued installing external 87 overview product 1 P parallel port location 87 problems 121 passwords 30 administrator 33 computer star...

Page 183: ...conflicts error messages 84 ribbon cables 72 S SDRAM 133 security locks 20 passwords 30 write protecting diskettes 11 security options 81 security u bolt installing 81 serial numbers 131 serial port l...

Page 184: ...7 problems solving 123 updates Norton AntiVirus 26 updating computer configuration 83 updating programs 26 utility program setup 83 V VGA video graphics array 15 video adapters 15 60 64 AGP adapters 1...

Page 185: ......

Page 186: ...IBM Part Number 09N8732 Printed in U S A December 1999 9N8732...

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IBM Aptiva 2198, Reference Manual

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Summary of Contents for Aptiva 2198

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