IBM Aptiva 2198, Reference Manual

Page: 65 / 186

Getting help by telephone
During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter technical-support center. Expert
technical-support representatives are available to assist you. You might be
charged for some calls and not for others, depending upon the type of
problem. You must register your computer to receive telephone support.
For help with installing, configuring, or using software, see “Purchasing
additional support” on page 47.
The following services are available by telephone.
30-day "Up and Running" support
During the first 30 days after you purchase your computer, you can call the
IBM HelpCenter technical-support center at no charge to ask questions
about:
Ÿ
Setting up your computer and attaching a monitor and printer
Ÿ
Starting the preinstalled operating system
Ÿ
Starting the preinstalled software programs and the software programs
that come with your computer
Long distance telephone charges might apply.
Technical support for software
If you need help setting up or installing the preinstalled software programs or
the software programs that come with your computer during the 30-day “Up
and Running” support period, technical-support representatives can help you
install (or reinstall) the software that comes with your computer, if necessary.
Answers to your “how to” questions about software programs are available
for a fee. For more information, see “Purchasing additional support” on
page 47.
Additional support
At times, you might need additional assistance after the 30-day “Up and
Running” support period, or you might require “how to” help and support.
IBM PC HelpCenter technical-support representatives can assist you for a
fee. For more information, see “Purchasing additional support” on page 47.
Note: Make sure that you write down your date of purchase and keep your
receipt in a safe place. You will be required to present your proof of
purchase to receive service under your IBM warranty.
Chapter 5. IBM HelpWare support and services
43