IBM Aptiva 2198, Reference Manual

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Requests for assistance on multiple questions or problems will be
considered as multiple incidents.
To order additional support packages, refer to page 45 for the phone
numbers and hours of operation in your country or region. In the United
States and Canada, use the following part numbers when you call.
Getting more information
Enhanced PC Support Line services are available for products on the
Supported Products list. To receive a brochure of Enhanced PC Support
Line services or a Supported Products list:
Ÿ
In the U.S.:
1. Call 1-800-426-3395.
2. Select option 1.
3. Select option 1.
4. Select a document:
– For a brochure, select document number 11690.
– For a Supported Products list, select document number 11682.
5. When you have finished, press 1.
6. Enter your fax number and press the # key.
Ÿ
In Canada, contact the IBM HelpFax

service:
1. Call 1-800-465-3299.
2. Select your language.
3. Select option 1.
4. Select option 1.
5. Select a document:
– For a brochure, select document number 16129.
– For a Supported Products list, select document number 16130.
6. Follow the instructions given to complete the call.
Ÿ
In all other countries, contact your IBM reseller or IBM marketing
representative.
Support package U.S. part number
Canadian part
number
Single incident 2419720 EPCS1
3-incident pack 2419721 EPCS3
10-incident pack 2419722 EPCS10
Chapter 5. IBM HelpWare support and services
49