IBM Aptiva 2198, Reference Manual

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Flat rate
You can call the IBM PC HelpCenter technical-support center to purchase
support for a single incident or multiple incidents (in Canada, call
1-800-565-3344). The flat-rate option is not available in Australia or New
Zealand.
Single incident
The single-incident option allows you to pay a flat fee for each individual
problem you need to resolve.
Multiple-incident packs
With multiple-incident packs, you can purchase a block of problem
resolutions at a discount from the single-incident price. Each pack expires
one year from the date of purchase. The following multiple-incident packs
are available:
Ÿ
3-incident pack
Ÿ
5-incident pack (Australia and New Zealand only)
Ÿ
10-incident pack
In most countries, all available options are payable by credit card only. In
Australia, all options are payable by credit card, cheque, or money order.
An incident is a request for telephone assistance about a single question or
problem. An incident can involve multiple conversations or actions that
might include (but are not limited to):
Ÿ
Your initial request
Ÿ
Research by IBM
Ÿ
A call back from IBM to you
Country Phone number
Hours of
operation
Cost
United
States For using application
software and for
out-of-warranty IBM
products:
1-900-555-CLUB(2582) Monday–Friday,
9 a.m. to 9
p.m. Eastern
Time $2.99 (U.S.
currency) per
minute
beginning
after the first
minute
Canada 1-900-565-9988 24 hours a
day $3.50
(Canadian
currency) per
minute
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Aptiva Reference Guide