IBM Aptiva 2198, Reference Manual

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Sales information
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Product brochures
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Locations of IBM resellers
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Services available through IBM
If you need help with a specific program or if you need help after your
warranty has ended, these services are available for a fee. For more
information about additional services, see “Purchasing additional support.”
Purchasing additional support
During and after the warranty period for your computer, you can purchase
additional HelpWare services. Enhanced PC Support Line service includes
assistance with the following items:
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Assistance with installing, configuring, and using selected software
applications
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Using the operating system
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Setting up and using multimedia device drivers
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Installing and configuring out-of-warranty IBM PC products
How to purchase additional support
You can purchase support in the following ways. All of the following support
options are available in all countries unless otherwise noted.
900 number
In the United States and Canada, you can call the 900 number to receive
immediate support from an IBM PC HelpCenter technical-support
representative. Your local telephone company will bill you by the minute for
each call. Persons under age 18 must have permission of a parent or legal
guardian prior to placing the call.
Country Phone number
Hours of
operation
Cost
United
States For installing and
configuring in-warranty
IBM Aptiva products:
1-900-555-HELP(4357) Monday–Friday,
9 a.m. to 9
p.m. Eastern
Time $2.99 (U.S.
currency) per
minute
beginning
after the first
minute
Chapter 5. IBM HelpWare support and services
47