IBM Aptiva 2198, Reference Manual

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Hardware warranty service
If the Aptiva PC that you purchased does not function as warranted, during
the period of your warranty, the IBM PC HelpCenter technical-support center
will provide warranty service for IBM factory-installed hardware.
Your Aptiva PC is subject to the terms of your IBM warranty and the IBM
International License Agreement for Non-Warranted Programs, which are
included with your computer. Please read these terms carefully.
Note: To find your machine and model type and your serial number, look
on the front lower-right corner of the system unit.
If your computer needs to be serviced, please provide the servicer with the
Aptiva
Product Recovery and Diagnostics CD that comes with your
computer. This will help the servicer to complete the required service.
If your computer is having a problem that is not covered by your IBM
warranty, see “Purchasing additional support” on page 47.
What to do before you call
Note: If your call is not covered by 30-day “Up and Running” support or by
your IBM warranty, you will be required to provide a major credit-card
number for support.
By doing the following items, you will help the IBM PC HelpCenter
technical-support representative handle your call, and you will help reduce
the amount of time it takes to diagnose problems and answer your
questions.
1. Register your computer through the IBM Product Registration program
that comes installed on your computer.
2. If possible, run both the DOS version and the Windows version of
PC-Doctor diagnostics. Save and print the log files created by both the
DOS and Windows versions of diagnostics so that you can provide
these to the technical-support representative. (The log file created in
the Windows version is automatically saved in
C:\PCDR\DETAILED.TXT.) For information about how to use the
PC-Doctor diagnostics, refer Chapter 9, “Troubleshooting” on page 93.
When you call the IBM HelpCenter, you will be required to provide the
following information
Ÿ
Name
Ÿ
Address
Ÿ
Telephone number
Ÿ
Machine type, model, and serial number (found on the front of the
computer at the bottom-right corner.
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Aptiva Reference Guide