IBM Aptiva 2198, Reference Manual

Page: 137 / 186

Keyboard, mouse, or pointing-device problems
Keyboard, mouse,
or pointing-
device problems Action
All or some keys on the
keyboard do not work. Verify that:
1. The computer and the monitor are turned on.
2. The keyboard cable is securely connected to the
keyboard connector on the computer. For the
location of the keyboard connector, see Chapter 8,
“Installing external options” on page 87.
3. If one or more of the Rapid Access buttons are the
only keys that are not working, you might have
these buttons disabled or not assigned to a
function. Use the help system in the the Rapid
Access Customization Keyboard program to help
diagnose problems with Rapid Access Buttons. To
access the program and start the help system:
a. From the Windows desktop, click Start.
b. Select Settings, and then click Control Panel.
c. Double-click Keyboard (Rapid Access). The
Rapid Access Keyboard Customization
program starts.
d. Click Help.
If you cannot correct the problem, have the computer
serviced.
The mouse or pointing
device does not work. Verify that:
1. The mouse or pointing-device cable is securely
attached to the proper connector on the computer.
Depending on the type of mouse you have, the
mouse cable will connect to either the mouse or
serial connector. To find the mouse and serial
connectors, see Chapter 8, “Installing external
options” on page 87.
2. The device drivers for the mouse are installed
correctly.
If you cannot correct the problem, have the computer
and the device serviced.
Chapter 9. Troubleshooting
115