IBM Aptiva 2198, Reference Manual

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CD problems Action
A CD or DVD does not
work.
Ÿ
Verify that the disc is inserted correctly, with its
label up.
Ÿ
Make sure that the disc you are using is clean. To
remove dust or fingerprints, wipe the CD with a
clean, soft cloth from the center to the outside.
Wiping the CD in a circular direction might cause
loss of data.
Ÿ
Verify that the disc you are using is good and not
scratched or damaged. Try inserting another disc
that you know is good. If you cannot read from a
known-good disc, you might have a problem with
your drive. Check that the power-supply cable and
signal cable are securely connected to the drive
(see Chapter 7, “Installing internal options” on
page 57 for cover removal instructions).
Ÿ
Use the Configuration/Setup Utility program to
verify that the drive is enabled (see Chapter 4,
“Using the Configuration/Setup Utility program” on
page 27).
If these actions do not correct the problem, run the
diagnostic programs (see “IBM Diagnostic Programs” on
page 123).
If you need technical assistance, see
Chapter 5, “IBM HelpWare support and services” on
page 39.
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Aptiva Reference Guide