IBM Aptiva 2198, Reference Manual

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Express Maintenance
Express Maintenance is available to customers in the United States and
Canada. Express Maintenance is a parts-exchange service that allows IBM
HelpCenter personnel to replace selected in-warranty hardware parts and
ship them directly to you, so that you do not have to completely disassemble
your computer and take it to an authorized IBM servicer for repair. Some
servicers function as drop-off points that can send your computer to another
location for repair.
When you call for Express Maintenance at 1-919-517-2800, your credit-card
information will be requested, but you will not be billed if you return the
defective part to IBM within 30 days of your receipt of the new part. If the
part is not returned within 30 days, your credit card will be charged the full
retail price of the part. Credit-card information will not be made available to
anyone outside IBM.
Depot repair
Depot repair is a process for obtaining service for an eligible IBM computer
that requires repair. The computer is picked up at a location you designate,
delivered to the IBM repair center, repaired, and returned to you.
Eligibility for depot repair depends on your model and your geographic
location. In some cases, depot repair is the only repair method provided
during the warranty period. Eligibility for depot repair will be determined
when you call the IBM HelpCenter for service.
If HelpCenter personnel determine that your computer requires service, and
the problem cannot be resolved remotely or by the Express Maintenance
parts exchange process, you will be offered depot repair if the computer is
eligible. The HelpCenter will then send an IBM-approved shipping container,
packing materials, and preprinted shipping labels for the IBM-approved
courier. IBM is not responsible for:
Ÿ
computers damaged in transit if you do not use the IBM-approved
shipping container
Ÿ
computers lost in transit to the repair center if you do not use the
IBM-approved courier indicated on the shipping label.
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Aptiva Reference Guide