HP Brocade BladeSystem 4/12, User Manual

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DCFM Professional User Manual xxxi
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Other industry resources
For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. DCFM Serial Number
To obtain the DCFM serial number, select Help > License. The DCFM License dialog box
displays.
2. General Information
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
3. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located as follows:
•
Brocade 200E —On the nonport side of the chassis
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, and Brocade Encryption Switch —On the
switch ID pull-out tab located inside the chassis on the port side on the left
•
Brocade 5000 —On the switch ID pull-out tab located on the bottom of the port side of the
switch
•
Brocade 7600, 7800, and 8000 —On the bottom of the chassis
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