GE AKTApure, User Manual, Page: 356 / 522

8.1 Introduction to troubleshooting
Introduction
This section describes troubleshooting procedures for ÄKTA pure and how to generate a System error
report for service purposes. Subsequent sections in this chapter present general troubleshooting
checklists, module-specific problems and corrective actions.
Troubleshoot the software
For software related troubleshooting, see the following table and the list of literature below:
Possible cause and action Problem
The operating system of the computer does not have the text font
Calibri True Type installed. For example, Windows XP does not
include this font by deafault. Text in the Process Picture
pane in the System control
module looks strange
Install the font Calibri True Type or switch to an operating system
that includes the font.
• UNICORN Method Manual,
• UNICORN Evaluation Manual and
• UNICORN Administration and Technical Manual
Troubleshooting procedure
To troubleshoot ÄKTA pure:
Action Step
Always start by checking the General checklist. See Section 8.2 Troubleshooting: General
Checklist, on page 358. 1
In this document, search for solutions in the section corresponding to the problem. 2
Make the recommended corrective actions. 3
If problems remain after corrective actions, generate a System error report and contact
your local GE representative. 4
Generate a System error report
A System error report can be generated during a troubleshooting case with information about the
problem and can also include methods, logs, and results. The report can then be sent to Service for
action.
To generate a System error report for information to Service:
356 ÄKTA pure User Manual 29119969 AB
8 Troubleshooting
8.1 Introduction to troubleshooting