9.1 Troubleshooting
328
T
roubl
esho
o
ting
Parts of the images are not
copied.
Is the paper moist or damp?
If the paper is damp, parts of the image
may not be copied or the copies may
not be clear. Replace with paper from a
new ream.
Is the paper in the tray folded or
wrinkled?
Replace with paper from a new ream.
Is the document pasted together or
folded?
The pasted or folded parts of the
documents are bent and do not lie
completely flat on the document glass.
Place a stack of paper on the document
to flatten it.
The images are skewed.
Is the document loaded properly?
Load the documents correctly.
“3.2 Loading Documents”
Is the document guide on the DADF
skewed?
Load the documents properly and align
the document guide with the side of the
document.
“3.2.2 Loading in DADF”
Is the paper tray properly set?
Push in the paper tray completely.
“2.2 Loading Paper/Changing
Paper Size of Paper Trays”
Is paper properly loaded in the paper
tray?
Is the paper guide of tray 5 (bypass
tray) aligned with the paper?
Load the paper properly.
“2.2 Loading Paper/Changing
Paper Size of Paper Trays”
The copies are not of the
desired paper size.
Is the document glass or document
cover dirty?
Clean the document glass or document
cover.
“10.1 Cleaning Copier”
Is the document material highly
transparent (e.g transparencies)?
Place the document on the document
glass, and a white paper on the
document.
Is the document skewed?
Load the documents correctly.
“3.2 Loading Documents”
Is the document loaded properly?
Load the documents correctly.
“3.2 Loading Documents”
Is the document guide on the DADF
skewed?
Set the document guide properly.
“3.2.2 Loading in DADF”
Is the document of non-standard size?
Input the document size.
“5.12 Specifying Document Size”
Is the document folded?
Straighten the document and load it
again.
“3.2 Loading Documents”
Symptoms
Check Point
Treatment
