Canon imageRUNNER ADVANCE C3500 III Series, Service Manual, Page: 488 / 1252

Error Code (FAX)
How to View Fax Error Codes
When the service mode #1 SSSW SW01 Bit0 is set to "1" after installing the Fax Board, service error code is output on the
communication management report, reception result report, and error transmission report in the event that the communication is
resulted in an error.
Moreover, when an error occurs, the error code can be checked by performing the following procedure.
Status Monitor/Cancel > Send > Job Log > Details
The error codes displayed on the screen are shown in a list in "User Error Codes" and "Service Error Codes".
For remedies for user error codes, refer to the User's Guide. For remedies for service error codes, refer to "G3/G4 Facsimile Error
Code List (REVISION 2)" (document number: HY8-23A0-020) provided as a separate volume.
User error codes
Regarding the user error codes, refer to Top > Troubleshooting > A Message or a Number Starting with "#" (an Error Code) Is
Displayed > Countermeasures for Each Error Code.
Service Error Code
Code Cause Remedy
##3016 [T/R] An instruction of disconnec-
tion (BYE) was received from the
network at an unexpected time. Perform a communication again.
*1: G3FAX
*2: IPFAX
No.*1 No.*2 T/R Description
##100 ##3100 [T] at time of transmission, the procedural signal has been transmitted more than speci-
fied.
##101 ##3101 [T/R] the modem speed does not match that of the other party.
##102 ##3102 [T] at time of transmission, fall-back cannot be used.
##103 ##3103 [R] at time of reception, EOL cannot be detected for 5 sec (15 sec if CBT).
##104 ##3104 [T] at time of transmission, RTN or PIN is received.
##106 ##3106 [R] at time of reception, the procedural signal is received for 6 sec while in wait for the
signal.
##107 ##3107 [R] at time of reception, the transmitting party cannot use fall-back.
##109 ##3109 [T] at time of transmission, a signal other than DIS, DTC, FTT, CFR, or CRP is received,
and the procedural signal has been sent more than specified.
##111 ##3111 [T/R] memory error has occurred.
7. Error/Jam/Alarm
466