Canon imageRUNNER ADVANCE C3500 III Series, Service Manual, Page: 464 / 1252

E614-0711-00 Flash PCB error
Detection Description An error was detected in system setting value (service mode, etc.) storage area. (File could not
be written in the Flash PCB after startup or I/O error after startup)
Remedy
[Related parts]
- Flash PCB
- Main Controller PCB (UN05) [7000-0001]
[Remedy] Perform the following in the order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Although the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to
4.
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "8", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
3. Obtain the necessary backup data by referring to the backup data list.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "8", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power.
[Reference] Only the data in the corresponding partitions is deleted.
5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power.
[Reference] All the partitions that can be deleted are deleted.
6. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.
7. Check/replace the related parts.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
E614-4000-00 Flash PCB error
Detection Description The OS could not be recognized.
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
Remedy [Related parts] Main Controller PCB (UN05)
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. After turning OFF the main power, remove and then install the Flash PCB to check that it is
installed properly.
2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.
3. Check that the HDD and the cables are properly installed.
4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.
5. If another error occurs, clear the error by performing the remedy for it.
6. Replace the Main Controller PCB.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
7. Error/Jam/Alarm
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