Canon imageRUNNER ADVANCE C3500 III Series, Service Manual, Page: 333 / 1252

3. Refer to “Flow of Determining the Procedure for Collecting Logs” on page 307 and when it is judged that collection
of the network packet logs is required, enable the network packet log collection function by following the procedure
shown below and start the function.
1. Enter a license in the following menu to enable network packet capture.
[Settings/Registration] > [Management Settings] > [License/Other] > [Register License]
NOTE:
Use the license issued by the Support Dept. of the sales company to activate it.
2. Enable the setting (ON) in the following menu.
[Settings/Registration] > [Preferences] > [Network] > [Store Network Packet Log]
3. Set "1" in the following service mode (Lv.2).
Service mode > COPIER > TEST > NET-CAP > CAPOFFON
4. Refer to “Initial setting of the network packet log collection function” on page 312 , and configure the required option
settings.
5. Set "0" or "1" in the following service mode (Lv.2) to start capture of network packets.
Service mode > COPIER > TEST > NET-CAP > STT-STP
• 0: Not automatically collect at startup (factory default setting)
• 1: Automatically collects at startup
6. Execute the following service mode (Lv.2) to check the status of the capture.
Service mode > COPIER > TEST > NET-CAP > CAPSTATE
The following types of status are displayed.
• RUNNING: Packets are being captured.
• STOP: Packet capturing is stopped.
• HDDFULL: The maximum amount of 1 GB of packets has been captured.
4. When an instruction to change the automatic log settings is given by the Support Dept. of the sales company, change
the settings by referring to “Automatic Log Settings” on page 311 .
● Automatic Log Settings
Automatic log is collected triggered by "occurrence of an unexpected error", "occurrence of an error code" or "restart of the
machine".
If you want to change the triggers, change the setting in the following service mode.
COPIER > Function > DBG-LOG > LOG-TRIG
However, there is no need to change the setting unless otherwise instructed by the Support Dept. of the sales company.
The events that trigger collection of automatic logs and their setting values are shown below.
List of conditions for automatic saving of logs and setting values
Setting value Event condition for saving automatic log
101 (Default setting) When an unexpected error occurs, an error code occurs, or the machine is restarted
111 Only when an unexpected error occurs
121 Only when an error code occurs
131 Only when the machine is restarted
201 When an unexpected error occurs, an error code occurs, the machine is restarted, or an alarm occurs
211 When an unexpected error occurs or an alarm occurs
221 When an error code occurs or an alarm occurs
231 When the machine is restarted or an alarm occurs
291 Only when an alarm occurs
301 When an unexpected error occurs, an error code occurs, the machine is restarted, or a jam occurs
311 When an unexpected error occurs or a jam occurs
321 When an error code occurs or a jam occurs
331 When the machine is restarted or a jam occurs
391 Only when a jam occurs
The procedure for changing the log auto save conditions with LOG-TRIG is indicated below.
1. Press [LOG-TRIG], enter the value for the conditions you want to set, and press [OK].
"ACTIVE!" flashes in the display column, and the log settings in the machine are changed.
2. When [OK!] is displayed in the display column, the work is complete.
If the processing fails, "NG" is displayed. It is not necessary to restart the device.
6. Troubleshooting
311