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8 Troubleshooting | 8.2 Overall System
ZEISS
Optional Components
Symptom
Cause
Measure
Flood Gun: No communi-
cation can be established
with SmartSEM
Loose cable connection.
Check the cable connection. If
this does not help, contact the
ZEISS service representative.
Flood Gun controller has an
old firmware version.
Flood Gun is not activated in
FIB Configurator.
Tab. 5: Troubleshooting
8.2 Overall System
8.2.1 Checking the CAN Communication
Checking the CAN Communication is useful if the microscope does not react to your commands
anymore.
1. In the
Panel Configuration Bar
, double-click
CAN Communication
.
à
The
CAN Communication
window is displayed.
2. If any of the values is indicated as
Yes
, make sure that all cable connections between work-
station and PC are plugged in correctly.
3. If this does not help, reset the workstation as described in the instruction manual of the mi-
croscope.
INFO:
If the problem persists, contact your ZEISS service representative.
8.3 Chamber
8.3.1 Initializing the Stage
If a stored stage position cannot be approached or if the stage does not move or does not move
accurately, the stage needs to be initialized.
Prerequisite
ü
The specimen chamber has been evacuated, see
Loading the Specimen Chamber [
ü
Requires the
Stage Initialise
privilege
ü
If there are any large specimens inside the chamber, remove them before initializing
1. From the
Menu Bar
, select
Stage > Stage Initialise
.
à
The
Initialise Stage
window is displayed.
2. Confirm via
Yes
.
à
The stage initialization process takes a few minutes.
à
INFO:
If initialization of the stage does not solve the stage problem, contact your local
ZEISS service representative.
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Instruction Manual ZEISS Crossbeam 350 | en-US | Rev. 3 | 349500-8111-000