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Maintenance Utilities
VU-ACD™/100 Maintenance Guide – Host/DOS
Table 2.2: VU-ACD/100 Load Management Limits
Parameter
Minimum
Maximum
Description
1)
Digit Display
0
10
Number of digits that appear on the LCD display on
an agent's telephone set
2)
RAN Threshold
6
60
Number of seconds that callers wait in queue before
hearing a recorded announcement (RAN)
3)
Priority Promotion
0
255
Values represent the number of seconds during
which calls are delayed in a queue before promotion
to a higher priority
4)
Maximum Wait Time
0
1800
Number of seconds an ACD call waits in queue
before signaling new calls to overflow to another
group
5)
Maximum Physical Queue Size
0
511
Number of calls that can be held in incoming queue
for each ACD group
6)
Maximum Logical Queue Size
0
511
Number of calls that can be queued to the overflow-in
queue of the logical queue
7)
Call Transfer Queue Size
0
42
Number of calls sent to the Incalls key of any agent in
the system
8)
Time Delay Overflow Threshold
0
1800
Number of seconds a call waits in the Incoming Call
Queue before being logically routed to another ACD
Group
9)
Wait Threshold
0
1800
Number of seconds a call at the head of the incoming
call queue can wait before new incoming calls
receive network service
10) Queue Threshold
0
511
Number of calls which can be queued before
incoming calls receive network service
11) Service Time
0
600
Number of seconds representing average call
handling time for each ACD group
12) Number of Idle Agents
0
255
Number representing a weighting factor for idle
agents (used by Resource Index calculation)
13) Most Idle Agent
0
600
Number representing a weighting factor for most idle
agent (used by Resource Index calculation)
14) Default LOB Code
0
999
LOB Code used when an agent does not enter an
LOB code on the telephone station to identify the call
classification
15) Group Variable Wrap-Up Time
1
900
Number of seconds after the automatic fixed wrap-up
of 2.5 seconds (if applicable) subsequent to an agent
releasing an incoming call on an ACD line and before
the system sends another incoming call to the agent
16) Logical Queue Overflow
Threshold
0
1800
Number of seconds a call waits in an ACD Group’s
Logical Queue before being removed from the source
and target groups’ queues and sent to the Logical
Queue Overflow Route
17) Preference Weighting Factor
0
32767
DMS-100 calculated value influencing the first choice
of an ACD group to answer an incoming call
18) Resource Index
0
65535
DMS-100 calculated value indicating the ability of an
ACD group, residing on a non-DMS-100 switch, to
receive and process ACD calls
