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VU-ACD™/100 Maintenance Guide – Host/DOS
Configuration Changes
5.4
InterLink Related
VU-ACD/100 can be equipped with the InterLink option that allows a VU-ACD/100 host to output one
or more switch data streams via TCP/IP or RS-232 connection for input to other VU-ACD/100 hosts.
The ACD Group/Team data included within each data stream output is configurable by User Group.
Combined with the MultiLink option, InterLink allows a VU-ACD/100 host to be configured with inter-
faces to multiple Centrex ACD switches and/or Net-VU servers while outputting data streams to other
VU-ACD/100 hosts. A Service Bureau configuration with multiple User Groups can offer custom views
of ACD Groups/Teams to VU-ACD/100 users.
InterLink Outputs are configured via the System Administration – Device Configuration menu on hosts
equipped with the InterLink Option (refer to the VU-ACD/100 System Administration Guide). The
InterLink Inputs are established as node connections via the Maintenance Menu – Node Configuration
option (refer to the Section 2.6.1).
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Any VU-ACD/100 host required to output MIS data to another host must be
configured with the InterLink option. To accept an InterLink input, the
VU-ACD/100 host need not be configured with the InterLink option. However, a
VU-ACD/100 host associated with more than one input node (DMS-100, 5ESS or
Net-VU data link, or InterLink port) requires the MultiLink option.
5.4.1
Increased System Capacities
If the InterLink Outputs associated with User Group 0 on the primary VU-ACD/100 host are input to
other hosts, the total number of remote terminals which can view the data input from the Centrex
switch(es) and/or Net-VU servers to the primary VU-ACD/100 host is increased.
Each secondary VU-ACD/100 host would also contain the same report data, provided that the shifts and
archive schedules on the all hosts in the configuration are identical.
The VU-ACD/100 System Planning Guide offers several examples of InterLink configurations and
explores licensing issues affecting each host in a configuration.
5.4.2
Time Synchronization
To compensate for the inherent drift in the internal clock of a personal computer serving as a
VU-ACD/100 host, the MIS host application incorporates the ability to synchronize to the time base of a
DMS-100 switch. This occurs periodically throughout each workday. In a MultiLink configuration
Node 1 is reserved for time synchronization.
The 5ESS switch does not support time synchronization via the MIS link to the AIU. If a VU-ACD/100
host only interfaces with a 5ESS switch(es), the internal PC clock is the only source for MIS timing.
In an InterLink configuration time synchronization is carried across InterLink outputs. Ideally,
a DMS-100 switch serving as the time reference should be attached to the Node 0 (non-MultiLink) or
Node 1 (MultiLink) interface port of the primary host. Time synchronization will travel over the
InterLink outputs to the Node 0 or Node 1 interfaces of the secondary hosts.
In a 5ESS only configuration, the internal clock of the primary host will provide a time
reference to the secondary hosts. The ACD MIS administrator should monitor and adjust the internal
clock of the primary host to compensate for drift.
Time offsets entered under Device Configuration for an InterLink output port on individual
VU-ACD/100 hosts will be applied to the incoming time reference provided that the InterLink output is
connected to the Node 0 or Node 1 interface on a secondary host.
