7.5 Remote Access to the Service Platform
Content in this section
7.5.2 How the Customer enables/disables Disruptive Mode and VCO - - - - - - - - - - - - - - 7-12
7.5.1 General
This allows GE technicians to view the entire customer´s desktop and operation system. Using VCO (Virtual
Console Observation) a service technician or the OLC (OnLine Center) can access and modify all settings
and programs or run diagnostics on the customer's Voluson E-Series system.
Note
Remote access is ONLY possible if the Service Platform is properly configured (either by the user or a GE
technician at site). Operation see
Section 3.13.4 "InSite ExC Configuration" on page 3-77
Remote access to the Voluson E-Series system requires permission and customer input before a GE service
technician or OLC can access the customer's system remotely.
Disruptive Mode can be selected by the customer directly on the Voluson E-Series (see
), or requested remotely by the service technician or OLC .
Diagnostics/Troubleshooting
Voluson E-Series Service Manual
KTD106657 Revision 2
7-11
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