131
Troubleshooting
Troubleshooting (cont’d.)
Error
Possible Causes
Solutions
Mouse not detected
by system
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to the PS/2 port
on the side of the system; or connect a USB mouse
to the top USB port on the rear panel of the system
• Mouse is not connected to the
system
• System needs to be reset
• Turn the system OFF (press Power button on the
front panel). Firmly connect a PS/2 mouse to the
PS/2 port on the side of the system; or connect a
USB mouse to the top USB port on the rear panel of
the system. Press the Power button again to turn
the system ON
• There is no picture
on selected channels
/ camera picture is
not being displayed
• Camera cables are loose or
have become disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO connections to the DVR
• Audio channels are set to OFF
in the system menu
• Check the Configurations in the RECORDING
MENU
• Volume on external speakers
(not included) is low or off
• Increase volume on external speakers (not
included)
