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127/148 REF C04717-02-91 Q-NRG User Manual, Edition 4.2
Appendix COSMED srl
Warranty and Service Policy
Warranty and limitation of liability
COSMED provides a one-year limited warranty from the date of the original sale of the product. COSMED products
are guaranteed to be free from defect upon shipment. Liability for products covered by this warranty is limited to
the replacement, repair or issuance of a credit for the cost of a defective product at the discretion of COSMED. The
following conditions must exist for the warranty to apply:
1. COSMED is promptly notified in writing by the buyer upon the discovery of defect and within warranty
terms.
2. The defective product is received by COSMED no later than four weeks after the last day of the warranty
period.
3. COSMED’s inspection of the defective parts confirms that the defect was not caused by misuse, neglect,
improper installation or an unauthorized repair or alteration.
If the product is manufactured by a third-party, the warranties provided by the third-party manufacturer will be
the only ones available for the buyer. COSMED hereby disclaims any warranties or liabilities arising from defects or
damages to and/or caused by products manufactured by a third-party. The buyer must obtain written authorization
from COSMED prior to the repair or alteration of any COSMED products. Failure to obtain a written authorization
will result in a void of the warranty. The limited warranty shall not be enlarged, diminished or modified by any
technical service provided by COSMED’s agents or employees when the product is ordered or following the use of
the product(s).
Return goods policy for warranty or non-warranty repair
Products shipped to COSMED for repair are subject to the following conditions:
• Products may only be returned upon receiving a written authorization by COSMED technical support (RMA -
Return Merchandise Agreement).
• Customer is required to fill in the Check-in/out form, with specific reference to the “Customer Checklist”
column. Check-in/out form must be printed and a copy included into the cardboard box.
• Products may only be returned according to the instructions provided by COSMED technical support, after
decontamination according to Cleaning and Disinfection section.
• If you must ship the device, use the original packing materials. If the original packaging is no longer
available or damaged, wrap the device in multiple layers of bubble wrap so that a cushioning layer protects
it, or contact your COSMED representative for replacement materials.
• If archive memory contains patients’ sensitive data, erase database before returning the unit.
WARNING: Do not include the internal battery when air-shipping (if installed, remove it from the device).