
REF C04717-02-91 Q-NRG User Manual, Edition 4.2
Chapter 6 - Troubleshooting
COSMED srl
Error #402
Error exporting test
An error occurred during test export-
ing procedure
Try with a different pen drive, properly
FAT32 formatted
Error #404
Error deleting database
An error occurred during database
erasing function
Turn the device off and try again
If problem persists, reinstall internal SW
according to maintenance instructions
(all stored data will be lost!)
Error #408
Error deleting test
An error occurred during test erasing
function
Turn the device off and try again
If problem persists, reinstall internal SW
according to maintenance instructions
(all stored data will be lost!)
Error #411
Error deleting patient
An error occurred during patient
erasing function
Turn the device off and try again
If problem persists, reinstall internal SW
according to maintenance instructions
(all stored data will be lost!)
Error #414
FW codified messages
One of the Q-NRG application has
crashed
Error#415
O2 sensor installation date higher
than 12 months. Maintenance
Required
O2 sensor installation date older than
12 months
Refer to the related maintenance proce-
dure (“O2 sensor replacement”)
Error#416
More than 350 tests performed
since last Pneumatic Cartridge
replacement. Maintenance
Required.
Pneumatic Cartridge with over 350
tests performed
Refer to the related maintenance proce-
dure (“Preventive Maintenance”)
Error #419
Error exporting database
An error occurred during database
exporting function
Turn the device off and try again
If problem persists, reinstall internal SW
according to maintenance instructions
(all stored data will be lost!)
Error #422
Error importing database
An error occurred during database
importing function
Turn the device off and try again
If problem persists, reinstall internal SW
according to maintenance instructions
(all stored data will be lost!)
Error #424
No valid database backup found!
No valid database file has been found
during database importing procedure
Be sure to have a valid DB format on the
USB flash drive
Error #503
Watchdog error. Restart device
Generic failure
Turn the device off and try again
If problem persists, contact COSMED
Error #1023 #1024 #1026 #1028
#1032 #1033 #1104 #1105 #1106
#1107 #1110 #1111 #1113
Problem occurred during FW trans-
mission (e.g. USB device not found,
not FW update file found, ….)
Prepare the USB key, turn the unit off
and try again
Refer to “Firmware Update” section
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