Cosmed Q-NRG, Руководство пользователя, Страница: 119 / 152

117/148 REF C04717-02-91 Q-NRG User Manual, Edition 4.2
Chapter 6 - Troubleshooting COSMED srl
To Unpair Q-NRG from PC
1. Ensure that the BTA is connected to PC.
2. Close OMNIA.
3. Open
Control Panel
/
Device Manager.
4. Under View menu enable
Show hidden devices
.
5. Under Bluetooth section look for Q-NRG devices greyed out and uninstall them with mouse right click.
6. Disconnect and re-connect BTA to PC.
7. Restart PC.
8. Run OMNIA and try the pairing process.
Change the USB port
1. Plug the BTA into different USB port and restart the PC.
2. Run OMNIA and try the pairing process.
Check for incompatible or conflicting processes
Some third-party Bluetooth related processes or services running in background could interfere with BTA. They
should be stopped. Here is a known list of them.
Process Description
Bttray.exe
This process is known as Bluetooth Tray Application or Bluetooth Application or
WIDCOMM Bluetooth Software or BlueSoleil Bttray or Lenovo Bluetooth with
Enhanced Data Rate Software
Btvstack.exe This process, also known as Extension Core or Bluetooth Stack Server or Bluetooth
Tray, is developed by Qualcomm Atheros Communications Inc
ZAtheros Bt and Wlan Coex Agent This service, developed by Qualcomm Atheros Communications Inc, could prevent
BTA driver loading
End interfering background processes:
1. Open Task Manager.
2. Expand Processes menu.
3. Right-click the interfering process and then click on End task.
End interfering services:
1. Open View local services.
2. Under View menu enable Details.
3. Right-click the interfering service and then click on Stop.