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115/148 REF C04717-02-91 Q-NRG User Manual, Edition 4.2
Chapter 6 - Troubleshooting COSMED srl
Bluetooth Troubleshooting
Wireless communication between Q-NRG and PC can be managed by either the PC internal Bluetooth module
(when available) or an external Bluetooth USB Adapter (hereinafter BTA). Screenshots used throughout this section
refer to Windows 8.1 Pro. Slight differences may affect other Windows operating systems.
Note: Q-NRG can be paired (not simultaneously) with multiple PCs.
Moving the same BTA from one PC to another requires re-pairing process.
If the pairing process between Q-NRG and BTA or wireless link fails, please follow the actions summarized below.
Check for pending Windows software updates
1. Check if there any pending Windows software updates and complete installation if necessary.
2. Restart the PC.
3. Run OMNIA and try the pairing process.
If a BTA is used, be sure that internal Bluetooth module is disabled
1. Refer to your laptop/tablet PC user’s manual to disable internal Bluetooth.
2. Run OMNIA and try the pairing process.
Replace “CSR Bluetooth Chip” drivers with “Generic Bluetooth” drivers
It may occur that during the installation process of the BTA, the operating system installs a “CSR Bluetooth” driver
rather than the default “Generic Bluetooth Radio”.