Chapter 11: Instant messaging operations
You can send and receive text-based instant messages with Avaya Vantage
™
built-in UC
experience. Instant messaging is only available when your administrator enables the feature on
Avaya Vantage
™
.
Avaya Vantage
™
built-in UC experience supports instant messaging only in the Avaya Aura
®
environment.
Avaya Vantage
™
built-in UC experience supports the following instant messaging features:
• Start an instant messaging conversation with a contact from your contact list, call history, or
messages list.
You can send instant messages to a contact added as your enterprise or local contact.
• Receive group messages and participate in multiparty conversations.
However, you cannot start a multiparty instant messaging conversation through Avaya
Vantage
™
built-in UC experience.
• Insert a static emoji supported by the native keyboard into a text message.
• View new message alerts in the notification area and open the conversation from the
notification area to read. From the notification area, you can also mark a new message as
read.
Through Avaya Vantage
™
built-in UC experience, you currently cannot:
• Start a multiparty instant messaging conversation.
• Send and receive attachments in an instant messaging conversation.
• Send and receive animated emojis.
Starting an instant messaging conversation with a contact
About this task
Use this procedure to start an instant message conversation with a contact in your contacts list on
Avaya Vantage
™
built-in UC experience. You can also find the contact from your call or
conversation history.
You can only send instant messages to a contact that is added as your enterprise or local contact.
April 2021
Using Avaya Vantage
™
106
