4
Troubleshooting
Error Messages
186
DXRxi User Guide
Thermo Scientific
Unable to read system info
The software is unable to read the instrument EEPROM, laser, grating or filter. Follow these
steps:
• Remove the grating, wipe its bottom surface with a clean, lint-free cloth, wipe the magnet
inside the grating compartment, make sure the
and then reinstall the
grating and secure the grating compartment door.
• Remove the filter, wipe its bottom surface with a clean, lint-free cloth, wipe the magnet
inside the filter compartment and then reinstall the filter.
• Remove and reinstall the laser making sure the latch is fully vertical.
Check each of these items and then restart Align/Calibrate. If that doesn’t fix the problem,
cycle the power on the computer and the instrument (turn the power switch on the power
strip off and back on and then hold down the instrument power button for 3 seconds) and
then restart the OMNICxi software and run Align/Calibrate. If the problem persists,
.
Unable to collect spectral data
The instrument is unable to collect spectral data during the align/calibrate process. Cycle the
power on the computer and the instrument (turn the power switch on the power strip off and
back on and then hold down the instrument power button for 3 seconds) and then restart the
OMNICxi software. If the problem persists,
.
Unable to calibrate laser power
The system is unable to calibrate the laser power during the align/calibrate process. Remove
and reinstall the laser making sure the latch is fully vertical and then restart Align/Calibrate. If
that doesn’t fix the problem, cycle the power on the computer and the instrument (turn the
power switch on the power strip off and back on and then hold down the instrument power
button for 3 seconds) and then restart the OMNICxi software and run Align/Calibrate. If the
problem persists,
.
Summary of Contents for DXR xi
Page 12: ...1 Introducing the DXRxi Raman Imaging System Trademarks 6 DXRxi User Guide Thermo Scientific...
Page 14: ...2 DXRxi Microscope Operation 8 DXRxi User Guide Thermo Scientific...
Page 64: ...Safety Information 58 DXRxi User Guide Thermo Scientific Microscope Safety Labels or...
Page 65: ...Safety Information Thermo Scientific DXRxi User Guide 59...
Page 66: ...Safety Information 60 DXRxi User Guide Thermo Scientific...
Page 67: ...Safety Information Thermo Scientific DXRxi User Guide 61...
Page 68: ...Safety Information 62 DXRxi User Guide Thermo Scientific...
Page 166: ...3 OMNICxi Software Operation Acquire and Analyze Data 160 DXRxi User Guide Thermo Scientific...