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4
Troubleshooting
Error Messages
182
DXRxi User Guide
Thermo Scientific
Align/calibrate tool not connected
The align/calibrate tool is not connected to the instrument. Before you start the
align/calibrate process,
install the align/calibrate tool
on the microscope stage and plug in the
cable.
If this message appears when the align/calibrate tool is installed and connected to the
instrument, cycle the power on the computer and the instrument (turn the power switch on
the power strip off and back on and then hold down the instrument power button for
3 seconds) and then restart the OMNICxi software and run Align/Calibrate. If the problem
persists,
Laser output too low
The laser output of the instrument is below the minimum specification. Possible causes:
• Laser is not fully seated. (Remove and reinstall the laser making sure the latch is fully
vertical.)
• Filter is not fully seated. (Remove the filter and wipe its bottom surface with a clean,
lint-free cloth, wipe the magnet inside the filter compartment and then reinstall the
filter.)
If the problem persists,
No laser at sample
The system is unable to open the shutter that allows the laser to enter the sample
compartment. One of the following conditions applies:
• A sample compartment door is open. (Close the doors.)
• Laser keyswitch is off. (Set the laser keyswitch to the On position.)
• Laser is off. (Select the
Laser on
option in the Settings box).
• Grating is not fully seated. (Remove the grating, wipe its bottom surface with a clean,
lint-free cloth, wipe the magnet inside the grating compartment and then install the
grating and secure the compartment door.)
• Grating shutter is closed. (
.)
• Filter is not fully seated. (Remove the filter and wipe its bottom surface with a clean,
lint-free cloth and then install the filter.)
• Laser is not fully seated. (Remove and reinstall the laser making sure the latch is fully
vertical.)
Summary of Contents for DXR xi
Page 12: ...1 Introducing the DXRxi Raman Imaging System Trademarks 6 DXRxi User Guide Thermo Scientific...
Page 14: ...2 DXRxi Microscope Operation 8 DXRxi User Guide Thermo Scientific...
Page 64: ...Safety Information 58 DXRxi User Guide Thermo Scientific Microscope Safety Labels or...
Page 65: ...Safety Information Thermo Scientific DXRxi User Guide 59...
Page 66: ...Safety Information 60 DXRxi User Guide Thermo Scientific...
Page 67: ...Safety Information Thermo Scientific DXRxi User Guide 61...
Page 68: ...Safety Information 62 DXRxi User Guide Thermo Scientific...
Page 166: ...3 OMNICxi Software Operation Acquire and Analyze Data 160 DXRxi User Guide Thermo Scientific...