Thermo Scientific thermoscientific Vanquish Pumps C, Operating Manual

Page: 201 / 296

8 • Troubleshooting
Pumps C, Pumps F ( VC-Pxx, VF-Pxx)
Operating Manual Page 201
TIP If you are unable to resolve the problem following the instructions in
this manual, or if you encounter a message not listed in the table, write
down the code and wording of the message and contact us. For details,
see the
Contacting Us section at the beginning of this manual.
Message and Code Description and Remedial Action
Unexpected module behavior. Code xx xx = Two-digit to four-digit code number.
When the message appears, write down the message code and
turn off the module. Wait for 5 seconds and turn on the module
again.
TIP If the message appears with codes 74 or 103 , the firmware
may be defective or incomplete. Update the firmware, see
Updating the Device Firmware (
}
page 184) . If the message
appears again, contact Technical Support.
Module malfunction detected. Code xx xx = Two-digit to four-digit code number.
When the message appears, write down the message code. Turn
off the module and contact Technical Support.
Code 33 Leak detected – eliminate within
approx. 180 seconds. Find and eliminate the source for the leakage (see Resolving
Liquid Leaks (
}
page 209) ). The pump flow stops if leakage is not
resolved within 3 minutes.
Code 34 Leak detected. The pump stopped because of leakage. The message appears
because the leakage reported earlier with code 33 was not
resolved within 3 minutes. Find and eliminate the source for the
leakage (see
Resolving Liquid Leaks ( } page 209) ).
Code 36 Download failed. The firmware download has not been successful. Repeat the
download.
Code 37 Download firmware mismatch. You tried to download a firmware file that is invalid for the pump.
Repeat the download with a firmware file that is valid for the
pump.
Code 52 Module software incomplete.
Download firmware (again). The firmware is incomplete, for example, because the
communication between the Chromeleon software and the device
was interrupted during the firmware download. Repeat the
download.
Code 89 Liquid leak sensor missing or
defective. Contact Thermo Fisher Scientific Technical Support for assistance.
To operate the device nevertheless, you can disable the leak
sensor functionality in the Chromeleon software by setting
Leak
Sensor Mode to Disabled .
Code 90 Download firmware mismatch –
invalid version. You tried to download a firmware with an earlier version number
than the firmware that is currently installed in the device.
Downgrading the firmware may result in loss of functionality or
malfunctioning of the device. If required, repeat the download
with a firmware version later than the version currently installed
in the device.
Code 91 Data changed during read. • This may be a temporary error. Turn off the module. Wait for 5
seconds and turn on the module again.
• The firmware may be defective. Update the firmware.