Teledyne TS-C2500, User Manual

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Genie_TS_Series GigE Vision Camera Troubleshooting
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179
Power Failure During a Firmware Update–Now What?
Don't panic! There is far greater chance that the host computer OS is damaged during a power
failure than any permanent problems with the Genie. When electrical power returns and the host
computer system has started, follow this procedure.
 Connect power to the Genie. The Genie processor knows that the firmware update failed.
 The Genie TS will boot with the previous version of firmware and will operate normally.
 Perform the firmware update procedure (see " File Access Control Category " on page 146 )
again.
Cabling and Communication Issues
With only two cables connected to Genie, possible cabling issues are limited.
Power supply problems:
 If the Genie status LED is off, the DC supply power is not connected or faulty. Verify the power
supply voltage.
Communication Problems:
 Use a shielded cable where the connector shell electrically connects the Genie chassis to the
power supply earth ground. This can eliminate trigger issues in a high EMI environment.
 Check that the Ethernet cable is clipped both to the Genie and the NIC or switch on the other
end.
 Verify the Ethernet cabling. Poor cables will cause connections to auto-configure at lower
speeds.
 Use a secured Ethernet cable when the Genie is in a high vibration environment. See
" Ruggedized RJ45 Ethernet Cables " on page 173 .
 Check the Ethernet status LEDs on the Genie RJ45 connector. The Link Status indicator is on
and the activity LED should flash with network messages.
 Verify that the Ethernet cable is CAT5e or CAT6. This is very important with long cable lengths.
 When using very long cables, up to the maximum specified length of 100m for gigabit Ethernet,
different NIC hardware and EMI conditions can affect the quality of transmission.
 Minimum recommended Ethernet cable length is 3 feet (1 meter).
 Use the Log Viewer tool (see point below) to check on packet resend conditions.
 Run the Sapera Log Viewer: Start•Programs•Teledyne DALSA•Sapera LT•Tools•Log
Viewer . Start the Genie acquisition program, such as CamExpert. There should not be any
"packet resend" messages, else this indicates a control or video transmission problem due to
poor connections or extremely high EMI environments.
Acquisition Error without Timeout Messages
Streaming video problems range from total loss of image data to occasional loss of random video
data packets. The following section describes conditions identified by Teledyne DALSA engineering
while working with Genie in various computers and setups. See the Teledyne DALSA Network
Imaging manual for information on network optimizations.
No camera exposure when expected
 Verify by using the camera in free-running mode. Do not use external trigger mode when
testing a camera setup.