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Maxprep™ Liquid Handler | TM509 | Revised 1/19
Warranties, Service Agreements and Related Products
The Operational Qualification service product demonstrates that the instrument functions
according to its operational specifications. This service product must be delivered by a Promega
representative who is certified to perform the Operational Qualification. The service product
involves a site visit to perform:
• Running of operational verification tests
• Documenting of all calibration and test results
• Training of customer(s) to operate the instrument
• Training of customer(s) to use the log book
• Completion of customer-specific log book, instrument sticker and OQ documentation
Limited Warranty and Service Guidelines
Pursuant to this Warranty, Promega warrants to the original purchaser of the Promega
Maxprep™ Liquid Handler that Promega will provide the parts and labor required for service
and repair of the instrument for one year from the date of purchase. Your Warranty includes
on-site service and repair of your instrument. This Warranty may be renewed, in one-year terms,
provided the renewal is requested prior to the expiration of the current Warranty or Service
Agreement.
Promega agrees, as its sole responsibility under this Warranty, and upon prompt notice
of a defect, to repair or replace (at Promega’s discretion) any instrument discovered to be
defective within the term of this Warranty. This Warranty does not include repair or replacement
necessitated by accident, neglect, misuse, unauthorized repair or modification of the instrument.
This Warranty and the remedies set forth herein are exclusive and in lieu of all other express
or implied warranties (including implied warranties of merchantability, fitness for a particular
purpose and noninfringement), and no other warranties shall be binding upon Promega. In no
event, shall Promega be liable for any special, incidental or consequential damages resulting
from the use or malfunction of this instrument or the system with which it is used.
Out-of-Warranty Service
Contact Promega or your local Promega representative. We will be happy to assist you by
telephone at no charge. Repair service will be quoted prior to any work being performed.
Summary of Contents for Maxprep AS9100
Page 2: ......
Page 6: ...4 Maxprep Liquid Handler TM509 Revised 1 19 Table of Contents...
Page 16: ...14 Maxprep Liquid Handler TM509 Revised 1 19 Introduction Notes...
Page 24: ...22 Maxprep Liquid Handler TM509 Revised 1 19 Hardware Overview Notes...
Page 54: ...52 Maxprep Liquid Handler TM509 Revised 1 19 Maxprep Software Notes...
Page 74: ...72 Maxprep Liquid Handler TM509 Revised 1 19 Operating the Maxprep Liquid Handler Notes...
Page 78: ...76 Maxprep Liquid Handler TM509 Revised 1 19 Cleaning the Maxprep Liquid Handler Notes...
Page 82: ...80 Maxprep Liquid Handler TM509 Revised 1 19 Troubleshooting Notes...
Page 84: ...82 Maxprep Liquid Handler TM509 Revised 1 19 Instrument Service Notes...
Page 90: ...88 Maxprep Liquid Handler TM509 Revised 1 19 Certificate of Decontamination Notes...
