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Maxprep™ Liquid Handler | TM509 | Revised 1/19
Warranties, Service Agreements and Related Products
9.2 Warranty and Service Agreement Options (continued)
Maxprep™ Liquid Handler Preventive Maintenance (Cat.# SA1396)
To keep the system operating at peak performance, we recommend that Maxprep™ Liquid
Handlers receive a Preventive Maintenance check at least every 12 months of use. During this
procedure, our qualified service personnel test the instrument, check parts for wear and replace
them as needed. Additionally, the system is aligned and functionality is verified. Documentation
for your files is provided. The Preventive Maintenance service is performed by scheduling an on-
site Preventive Maintenance visit.
Warranty Benefit
Standard Warranty
Premier Warranty
Warranty Period
1 Year
1 Year
Parts and Labor
Yes
Yes
Shipping of Parts
Yes (UPS Ground, 5–7
business days)
Yes (UPS Overnight)
Loaner Instrument
No
No
On-Site Support
Yes (within 5 business days)
Yes (within 2 business days)
Preventive Maintenance
No (available separately)
Yes (1)
Application Support
Yes (limit 2 visits)
Yes (limit 3 visits)
Maxprep™ Liquid Handler Installation Qualification and Operational Qualification
Cat.# SA1397, SA1398, SA1399
The Installation Qualification service product includes a series of formal instrument checks,
delivers written documentation of instrument functionality, and demonstrates that everything
ordered with the instrument is supplied and installed at the customer’s laboratory. This service
product must be delivered by a Promega representative who is certified to perform the
Installation Qualification. The service product involves a site visit to perform:
• Installation by qualified Promega personnel
• Inspection of shipping containers, instrument and accessories
• Comparison of items received vs. items on purchase order
• Inspection of laboratory conditions
• Review of all hazards and precautions with users
• Confirmation/installation of correct firmware version
• Testing of instrument run
• Recording and documenting installation and actions
Summary of Contents for Maxprep AS9100
Page 2: ......
Page 6: ...4 Maxprep Liquid Handler TM509 Revised 1 19 Table of Contents...
Page 16: ...14 Maxprep Liquid Handler TM509 Revised 1 19 Introduction Notes...
Page 24: ...22 Maxprep Liquid Handler TM509 Revised 1 19 Hardware Overview Notes...
Page 54: ...52 Maxprep Liquid Handler TM509 Revised 1 19 Maxprep Software Notes...
Page 74: ...72 Maxprep Liquid Handler TM509 Revised 1 19 Operating the Maxprep Liquid Handler Notes...
Page 78: ...76 Maxprep Liquid Handler TM509 Revised 1 19 Cleaning the Maxprep Liquid Handler Notes...
Page 82: ...80 Maxprep Liquid Handler TM509 Revised 1 19 Troubleshooting Notes...
Page 84: ...82 Maxprep Liquid Handler TM509 Revised 1 19 Instrument Service Notes...
Page 90: ...88 Maxprep Liquid Handler TM509 Revised 1 19 Certificate of Decontamination Notes...
