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About This Guide

Passport DCT Customer Service Guide

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Note: In this guide, you may notice slight audience shifts between the intended audience (the customer service

representative) and the subscriber. For example, when “you” is used in procedures, the audience is the
subscriber instead of the customer service representative. Procedures in this guide are intended as scripts
that you, the customer service representative, can read aloud when you are instructing subscribers over the
phone. In that situation it would be tedious to have to convert subscriber into “you” for every step.

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Summary of Contents for passport DCT

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Page 2: ...ility for any errors or inaccuracies that may appear in this document or for any omissions Except as permitted by such license no part of this publication may be reproduced stored in a retrieval system transmitted adapted or translated in any form or by any means without prior written authorization of Pioneer Digital Technologies Inc This product is protected under US Patent 6 400 379 Trademarks P...

Page 3: ...umber 11 Using the CH Buttons to Select a Channel 12 Selecting the Channel You Were Viewing Previously 12 Viewing Favorite Channels 13 Selecting a Channel Shown in the Channel Banner Browse 13 Selecting a Channel in the Program Guide 15 Viewing High Definition Television HDTV Channels 16 Changing or Muting the Volume 16 Using the Channel Banner 18 Displaying the Channel Banner 19 Browsing Program ...

Page 4: ...e Days 30 Loading Additional Guide Information Listings On the DCT 2000 31 Selecting a Current Non PPV Program 33 Purchasing PPV Programs 34 Setting Non PPV Program Timers 34 Resolving Timer Overlaps and Issues 37 Resolving a Timer Overlap 41 Exceeding the Maximum Number of Timers 43 Modifying or Clearing Non PPV Timers 44 Suspending Non PPV Timers 45 Resetting Resuming Non PPV Timers 46 Clearing ...

Page 5: ...s List 70 Adding and Removing Channels From the Skipped Channels List 71 Adding Channels to the Skipped Channels List 71 Removing Channels From the Skipped Channels List 72 Reviewing Modifying and Canceling Timers 74 Setting the Parental Control Preferences 79 Selecting a Language 80 Selecting a Display Language 80 Setting the Audio Language 81 Setting Settop Audio 82 Setting the Volume Level 83 S...

Page 6: ... Unlocking a Time Period 109 Locking Titles 110 Unlocking Titles 111 Locking Parental Control 112 Locking Parental Control With the Settings Menu 112 Locking Parental Control With the LOCK Button 113 Relocking Parental Control Automatically 114 Unlocking Parental Control 114 Unlocking Parental Control With the Settings Menu 115 Unlocking Parental Control From a Locked Program 116 Unlocking Parenta...

Page 7: ... Purchases 131 Reviewing Canceling Purchases From the Settings Menu 132 Canceling PPV Purchases From the Program Guide 134 Adding a VCR Timer to a Purchase 134 Chapter 7 Setting Up Your VCR Controls 137 About VCR controls 137 Connecting Your VCR Controller 137 Starting Your VCR on Impulse 140 Setting VCR Timers 141 Setting a VCR Timer For a Future Non PPV Program 142 Setting a VCR Timer For a Futu...

Page 8: ...vi Passport DCT Customer Service Guide ...

Page 9: ...Passport DCT Customer Service Guide 1 ...

Page 10: ...tible or DCT 2500 compatible settop DCT 2000 compatible or DCT 2500 compatible remote control NTSC TV Cable connection with Passport DCT service VCR Controller optional Required if you are setting up the VCR controls through the settop About the Settop The settop provides the operating system for Passport DCT and stores the Passport DCT settings that subscribers set up Subscribers navigate through...

Page 11: ...ext day Increase or decrease volume Mute volume Display or hide the Settings menu Browse down Show program guide Turn VCR on or off Show or hide help screens Browse left Bypass settop Make decisions in Passport DCT Rewind play forward record stop or pause the VCR tape if you pressed the VCR button firs or the VOD movie if you pressed the VOD SHIFT button first Select highlighted item make decision...

Page 12: ...n to the channel you last selected View the next favorite channel or highlight the next favorite channel in the program guide Exit the current Passport DCT item channel banner program guide Settings menu help Show or hide the channel banner in the program guide show more information about programs in the Settings menu show help Change the channel press the top button to channel up press the bottom...

Page 13: ...E STOP FFWD REW and REC buttons work with a VOD movie Rewind VCR tape if you press the VCR button first Play VCR tape if you press the VCR button first Fast forward VCR tape if you press the VCR button first Stop VCR tape if you press the VCR button first end recording timer Pause VCR tape if you press the VCR button first Record current program on VCR tape if you press the VCR button first Displa...

Page 14: ...uide Helps you use the program guide including displaying it navigating in it arranging program information by theme and title and setting timers Chapter 4 Specifying Passport DCT Settings Helps you specify parental control preferences settop preferences and review and cancel timers and purchases Chapter 5 Using Parental Control Helps you set up parental control including specifying which channels...

Page 15: ...e subscriber For example when you is used in procedures the audience is the subscriber instead of the customer service representative Procedures in this guide are intended as scripts that you the customer service representative can read aloud when you are instructing subscribers over the phone In that situation it would be tedious to have to convert subscriber into you for every step ...

Page 16: ...8 Passport DCT Customer Service Guide Introducing Passport DCT ...

Page 17: ...Passport DCT Customer Service Guide 9 ...

Page 18: ...could be that the remote needs new batteries or that the remote is not programmed correctly to communicate with the settop To turn on the VCR Press the VCR button on the remote control Or Press the power button on the VCR itself The VCR turns on Note If the VCR does not turn on check if it is plugged into a working electrical socket If you are using the remote it could be that the remote needs new...

Page 19: ...re below to select that channel You can enter up to four numbers for a channel When you enter four numbers the settop immediately displays the channel If your cable system is set up for three digit channel numbers only then entering three digits selects the channel immediately When you enter the channel number the channel banner shows the number of digits you can enter by dashes For example if you...

Page 20: ...You Were Viewing Previously Passport DCT lets you quickly return to the channel you were watching last by pressing the LAST button on the remote The settop then displays the last anchored channel An anchored channel is a channel that was selected For at least one minute With the numbered buttons on the remote With the FAV button From the program guide From a channel banner browse From an alert for...

Page 21: ...on the settop displays channel 26 Note Pressing the FAV button in the program guide does not display the next favorite channel instead it scrolls the program guide to the information for the next favorite channel Selecting a Channel Shown in the Channel Banner Browse Passport DCT includes the channel banner to provide quick access to information about the program s title rating start and end times...

Page 22: ...he INFO button The channel banner displays the program title and show time of the currently selected program 2 Use the up and down arrow buttons to browse other program titles 3 Press the SELECT button The channel changes to display your selection Press this button To browse program titles in the channel banner for The channel that is one channel up from the current channel The channel that is one...

Page 23: ...ollowing views Throughout the document when there are two similar displays shown the display shown on the left is typical of the DCT 2000 and the display on the right is typical of the DCT 2500 To select a channel in the Program Guide 1 Press the GUIDE button on the remote The program guide displays 2 Use the up and down arrow buttons to scroll the program grid and highlight the channel you want t...

Page 24: ...tional information about HDTV connections and channels contact your local cable provider Changing or Muting the Volume This section describes how you change or mute the volume Note Before you can use your remote to adjust the volume the remote control must be programmed to control the volume You can select to have the remote control either the TV s volume or the settop s volume When you choose to ...

Page 25: ... MAX using the VOL button 4 Press the TV button and raise the volume so that the audio you hear is just a little bit louder than you want for listening 5 Press the CBL button and lower the settop volume a bit using the VOL button so that you are now at normal listening levels You can now use your settop to control the volume Note If you find that you cannot get enough volume loud enough repeat the...

Page 26: ...ure below shows the mute banner To restore the volume and continue listening to the program press the MUTE button again The volume returns to its previous level and the mute banner is replaced briefly by the volume banner Using the Channel Banner Passport DCT includes the channel banner to provide quick access to information about the program The channel banner shows the following information The ...

Page 27: ...you desire When the channel banner displays you can use it to browse program information for other channels When you browse the channel banner the current channel does not change This way you can check program information for other channels while watching the channel you are viewing currently This section describes how you display browse and exit the channel banner Displaying the Channel Banner Pr...

Page 28: ... program on channel 5 The light yellow and white bar shows information for the browsed program the Passport to Paradise on channel 6 The following table provides information on using the browse buttons To browse the channel banner for program information Press this button To browse program titles in the channel banner for The channel that is one channel up from the current channel The channel that...

Page 29: ...disappears automatically About Passport DCT Symbols There are several symbols that you may see in Passport DCT for example in the Settings menu the channel banner and the program guide The table below describes each symbol This symbol Indicates A program locked by channel rating time period or title with parental control currently locked A program locked by channel rating time period or title with...

Page 30: ...ed With Basic Procedures A program with an event timer for multiple events A program with a VCR timer for a single event recording A program with a VCR timer for multiple recordings A program with a suspended timer or a PPV purchase This symbol Indicates ...

Page 31: ...Passport DCT Customer Service Guide 23 ...

Page 32: ...by time The figure below shows the program guide time grid Note Depending upon the model of settop that you have you will see one of the following views Throughout the document when there are two similar displays shown the display shown on the left is typical of the DCT 2000 and the display on the right is typical of the DCT 2500 The program guide shows you The time grid or a list of programs by t...

Page 33: ...ing Note that the programming displays with different colors as follows Standard programming appears in blue Premium programming appears in purple PPV programming appears in green Programs with timers set appear yellow timer symbol displays the type timer Note For an explanation of Passport DCT symbols refer to page 21 Displaying the Program Guide Press the GUIDE button The program guide displays ...

Page 34: ...ns to highlight a channel Use the PAGE button to view programs on the next seven channels Use the PAGE button to view programs on the previous seven channels Use the FAV button to highlight from favorite channel to favorite channel Use the right arrow button to view future program descriptions for the channel currently highlighted Use the left arrow button to view previous program descriptions for...

Page 35: ...n PPV movie offerings This may be very helpful in selecting your PPV purchases To display the program guide by theme 1 Press the GUIDE button to display the guide Press the B button a list of themes displays for your selection 2 Use the up and down arrows to scroll through the themes list Press the B button to jump from one theme category to another To select a theme category highlight it 3 To vie...

Page 36: ...ogram Guide by Title Use the following procedure to display the programs in the guide by title in alphabetical order 1 Press the GUIDE button to display the guide Press the C button an alphabetical list of letters displays 2 Press the up or down arrow button to highlight a letter of the program title for which you want to view information Notes Titles which begin with a number rather than a letter...

Page 37: ...g displays 4 To scroll through the list of programs press the up or down arrow or page up page down button to scroll Note Press the C button to jump to the next original title in the program list 5 To return to the A Z column press the left arrow button To review another list repeat steps 2 through 4 6 Press the EXIT button to exit the program guide You can also press the GUIDE button again to exi...

Page 38: ...n the program guide press the arrow buttons to highlight the program for which you want more information 2 Press the INFO button Passport DCT displays an extended description of the selected program 3 To return to the program guide press the C button 4 To exit press the EXIT button again You can also press the GUIDE button again to exit Displaying Program Guide Information For Future Days You can ...

Page 39: ... Note Another way to return to the current day and time is to exit the program guide and then return to it The current time and day displays Loading Additional Guide Information Listings On the DCT 2000 Note This procedure is only the for model DCT 2000 the model DCT 2500 holds all program data and does not require a loading procedure You can load up to seven days of guide data for the program gui...

Page 40: ...de data 1 Press the GUIDE button and the time grid displays 2 Press the DAY button or scroll to the desired day A right arrow and More Data indicates that there is additional data available to load 3 Press the right arrow button and note the time frame stated in the display for example 4am 4pm ...

Page 41: ...ing you can exit the guide change channels and so forth 5 To load additional guide information repeat steps 3 and 4 Note When you see the message No Data and the grid lines disappear you can go no further until some time passes and more data again becomes available Selecting a Current Non PPV Program Note For information on PPV programs refer to Purchasing PPV Programs on page 123 When you are che...

Page 42: ...PPV Programs From the Program Guide on page 124 Setting Non PPV Program Timers Note This section covers non PPV timers PPV timers are set during a PPV purchase For more information on PPV timers refer to either Purchasing Future PPV Programs From the Program Guide on page 124 or Purchasing Programs From PPV Channels on page 128 You can use the program guide to set timers for programs you don t wis...

Page 43: ... the message is on display or wait for the settop to display the program automatically The following display shows an example of a reminder message To set a timer for a future non PPV program from the program guide 1 Press the GUIDE button The program guide displays 2 Press the right up or down arrow button to highlight the future program for which you want to set a timer 3 Press the SELECT button...

Page 44: ...Monday through Friday the timer displays records Sa Su On Saturday and Sunday the timer displays records 5 Press the A button One or more of the following may happen If your timer overlaps with an existing timer you see the Timer Overlap Options display For information on resolving overlapping timers refer to Resolving Timer Overlaps and Issues page 37 Make any changes using the arrow buttons to h...

Page 45: ...on to exit the program guide and return to the currently selected channel Resolving Timer Overlaps and Issues There are several types of overlaps length of program timer and parental control overlaps Parental control overlaps resolved by inputting your PIN are not covered in this section The following table provides information on timer and overlap issues and their resolution The procedure which f...

Page 46: ...ghlight programs 2 Use the right or left arrow button to adjust the timers by changing their status to Clear Suspend or keep Active 3 Do one of the following Press the A button to accept indicating readiness to continue with any changes you made Or Press the C button to cancel the new setup attempt without any changes Note If you choose to keep overlapping timers VCR timers and PPV purchases activ...

Page 47: ...ous display Timer Overlap Options and to make further adjustments manually Note Pressing the EXIT button aborts the new timer setup and all the changes You may see this message display when modifying a timer in the Timer Review if that timer overlaps one or more of your other existing timers Press the A button to continue and keep all overlapping timers if possible Timers are automatically priorit...

Page 48: ...y may be suspended Or Press the C button to return to the timer overlap options display above and make further manual adjustments You see this display if you attempt to set a ninth PPV purchase A maximum of eight current or pending PPV purchases with or without VCR timers may be set at any given time Press the A button to review the existing PPV purchases and possibly cancel a previous purchase Or...

Page 49: ...sting program timer Suspend puts the program timer on hold It remains on the list but does not activate unless returned to an active state resumed Clear eliminates the non PPV timer Cancel eliminates a PPV purchase timer You see this display if you attempt to set a ninth non PPV timer A maximum of eight current or pending non PPV timers with or without VCR timers may be set at any given time Press...

Page 50: ...learing Non PPV Timers page 44 or Modifying or Canceling PPV Purchases page 50 Once you have made all the changes you desire go to the next step 3 Press the A button to accept the display as it appears 4 You may see the following display If there are still overlaps you are given the opportunity to choose to go Back and review adjust the overlaps manually or let Passport DCT resolve it automaticall...

Page 51: ...ou may press the A button to accept the message and view the channel or press the C button to cancel the process of setting a new timer You may wish to cancel an existing timer or wait until one is finished For additional information refer to Modifying or Clearing Non PPV Timers page 44 If you receive the message shown above on the right you have the option of reviewing previous purchases A button...

Page 52: ...ption Does the Following Refer to Suspend Event Timer Displays when you have set any event timer A suspended timer does not activate at the designated time but the timer remains on the list and can be resumed with minimal effort page 45 Clear Event Timer Displays when you have set any event timer Select this option to cancel all occurrences of this timer page 49 Reset Event Timer Displays when you...

Page 53: ...the procedure Resetting Resuming Non PPV Timers page 46 Suspend VCR Timer Displays when you have set a VCR timer A suspended timer does not activate at the designated time but the timer remains on the list and can be resumed with minimal effort page 45 Resume VCR Timer Displays when you have suspended your VCR timer Select this option to reactivate all occurrences of this timer This Instance Daily...

Page 54: ... not a future program it is a current program One of the following displays appear if you have selected a non PPV program with an existing timer The example shows a display for a program that has an event timer set on left and a display for a program that has a VCR timer set on right 4 The Suspend type Timer option is highlighted Press the A button to accept the change The program guide displays w...

Page 55: ...lays 2 Press the arrow buttons to highlight the program to be resumed or modified The program displays in the program guide highlight in yellow with a timer symbol 3 Press the SELECT button One of the following happens Passport DCT displays the channel This means that this is not a future program it is a current program One of the following displays appear if you have selected a non PPV program wi...

Page 56: ...Event to VCR or vice versa Go to the next step 5 If you selected either Reset or Set type timer instead you must select the type of instance Using the right arrow button scroll through the options until the one you desire displays This instance Only this particular instance has a timer set Daily Each day Monday Sunday at the time designated the timer displays records Weekly Each week on the same d...

Page 57: ...de the grid with the program name Press the EXIT button to exit the program guide and return to the currently selected channel Clearing Non PPV Timers This procedure is for clearing timers Once a timer is cleared it disappears from the list and if you change your mind you must set it again You may also suspend a timer without clearing it For that procedure refer to Resetting Resuming Non PPV Timer...

Page 58: ...currently selected channel Modifying or Canceling PPV Purchases You can use the program guide to suspend resume or cancel a PPV timer Additionally you have the option of adding or deleting a VCR timer Similar to the previous section on timers there is an added element the PPV purchase However there are no additional instance decisions The following table lists all the possible options Only some of...

Page 59: ...s cleared or resumed A suspended timer is considered one of the eight timers either PPV or non PPV even if it is suspended If a PPV timer is in a suspended state when the program airs you are not be charged for the purchase page 52 Resume Purchase and VCR Timer Displays when you have suspended a Purchase and a VCR Timer If you select this option both the Purchase and the VCR Timer are resumed page...

Page 60: ...n In that event there are no changes to the timer 1 Press the GUIDE button The program guide displays 2 Press the arrow buttons to highlight the future PPV program to be suspended The program displays in the program guide highlight in yellow with a timer symbol 3 Press the SELECT button One of the following happens Passport DCT displays the channel This means that this program is currently airing ...

Page 61: ...nt you go through the same procedures as purchasing a current program Refer to Purchasing Programs From PPV Channels on page 128 To resume future PPV programs using the program guide Note At any time during this procedure you can elect to cancel this procedure by pressing the EXIT button In that event there are no changes to the timer 1 Press the GUIDE button The program guide displays 2 Press the...

Page 62: ... The example shows a display for a program that has been suspended on left and a display for a program that has a VCR timer set on right 4 Using the up and down arrows buttons highlight the type of action you desire Resume type option where type is either a Purchase or Purchase and VCR timer Add VCR Timer to Purchase or Clear VCR Timer Only ...

Page 63: ...nceling PPV Purchases and VCR Timers This procedure is for canceling a purchase and if you have set one a VCR timer Once you have canceled the purchase it disappears from the Purchase and Timers lists Note Some purchases cannot be canceled If this is the case you will not be permitted to complete this procedure Passport DCT notifies you that the purchase cannot be canceled Instead of canceling a t...

Page 64: ... on the right shows a display for a program that has a VCR timer set Use the scroll bars to highlight the Cancel type option where type is either Purchase or Purchase and VCR Timer 4 Press the A button The purchase is canceled and if you have set a VCR timer it is cleared The program guide displays in green and the timer symbol disappears 5 Press the EXIT button to exit the program guide and retur...

Page 65: ...ings Menu page 59 Setting and Using the Sleep Timer page 60 Setting and Using the Alarm page 63 Adding and Removing Channels From the Favorite Channels List page 68 Adding and Removing Channels From the Skipped Channels List page 71 Reviewing Modifying and Canceling Timers page 74 Setting the Parental Control Preferences page 79 Selecting a Language page 80 Setting Settop Audio page 82 Setting Set...

Page 66: ...tic power on time and channel Schedule a regular power off time page 63 Favorite Channels Specify channels as favorites you can select them with the FAV button page 68 Skipped Channels Specify channels to be skipped these channels are skipped during channel surfing page 71 Timer Review Review modify and cancel pending timers and PPV purchases page 74 Purchase Review Review and cancel PPV purchases...

Page 67: ...To return to the Settings menu press the EXIT button Exiting the Settings Menu Press the EXIT button Or Press the SETTINGS button again The Settings menu disappears and you return to the channel you were watching Audio Specify the cable settop s volume level output mode for analog and digital channels and dynamic range compression page 82 Settop Clock Specify whether the cable settop LED displays ...

Page 68: ...nutes 30 minutes 45 minutes 1 hour 1 hour 30 minutes 2 hours 2 hours 30 minutes 3 hours Note If you wish to have the TV turn off automatically with the settop plug the TV into the settop box s AC outlet and set the outlet to turn off and on with the settop refer to Setting Settop AC Outlet Use page 94 To set the sleep timer 1 Press the SETTINGS button The Settings menu displays 2 Press the up or d...

Page 69: ...o move to the Setting column A bullet in front of a setting indicates it is currently selected 4 Press the up or down arrow button to highlight On 5 Press the SELECT button to accept the setting 6 Press the right arrow button to highlight the amount of time before the settop turns off 5 minutes to 3 hours ...

Page 70: ... accept and you see the time remaining 8 To exit the Settings menu press the EXIT button When the time has elapsed the settop turns off To cancel a sleep timer 1 Press the SETTINGS button The Settings menu displays 2 Press the PAGE button to highlight the Sleep preference The current setting displays ...

Page 71: ...timer to power on and or power off the settop automatically at a regular time You can also select when this will occur once daily Monday through Friday or Saturday and Sunday Additionally you can select the channel that will display when the settop turns on Once you have set the alarm the settop automatically turns on to the specified channel and remains on until either you turn it off or it turns...

Page 72: ...displays 2 Press the up or down arrow button to highlight the Alarm preference The current setting displays 3 Press the right arrow button to move to the Settings column A bullet in front of a setting indicates it is currently selected 4 Press the up or down arrow button to highlight On 5 Press the SELECT button to accept the setting ...

Page 73: ...setup box Highlight the channel that will display when the settop power turns on 7 Press the SELECT button to set and to move to the Day column Using the up and down arrow buttons highlight your desired occurrence Once Daily M F or Sa Su 8 Press the SELECT button to accept your selection and the Start column highlights ...

Page 74: ...ect the option the settop is not set to turn on automatically 10 Use the up or down arrow or number buttons to highlight the desired minutes in increments of ten minutes and press the SELECT button The minute column highlights 11 Use the up or down arrow or the number buttons to highlight the desired number of minutes 0 9 and press the SELECT button The am pm column displays partial display shown ...

Page 75: ...e Preference column highlights and your time and channel settings display Note If you select the option there is no stop time This means that the settop turns on at the time you have set but it won t automatically shut down 14 To exit press the EXIT button The settop is now set to turn on and or off automatically as designated To cancel the Alarm 1 Press the SETTINGS button The Settings menu displ...

Page 76: ... is now canceled Adding and Removing Channels From the Favorite Channels List You can use the Settings menu to set up favorite channels When a channel is set up as a favorite channel you can use the FAV button to select the channel If you have set up multiple favorite channels pressing the FAV button repeatedly displays one favorite channel to the next To set up favorite channels you use the Favor...

Page 77: ...ow button to move to the Channels column 4 Press the up or down arrow button to highlight the number and name of the channel you want to make a favorite You can also use the numeric keypad to highlight a channel number 5 Press the SELECT button A star symbol appears next to the channel in the Channels column and the channel number is added to the Current Favorites list 6 To add another channel as ...

Page 78: ...t arrow button to move to the Channels column Favorite channels are marked by a star symbol 4 Select what you want to delete To delete an individual channel press the up or down arrow button to highlight the channel number and name of the channel you want to delete from the Current Favorites list Go to the next step To delete all currently set favorites select the Clear All option Go to step 7 5 P...

Page 79: ...d Channels preference You can delete and add channels as shown in the procedures below Note You can still select skipped channels for viewing by entering the channel number or by selecting the channel from the program guide Adding Channels to the Skipped Channels List 1 Press the SETTINGS button The Settings menu displays 2 Press the up or down arrow button to highlight the Skipped Channels prefer...

Page 80: ...hannels list 6 To add another channel repeat steps 4 and 5 7 When finished press the left arrow button You return to the Preference column 8 To exit the Settings menu press the EXIT button Removing Channels From the Skipped Channels List The procedure below describes how you remove skipped channels with the Skipped Channels preference in the Settings menu To remove channels from the skipped channe...

Page 81: ...ls are marked by a check symbol You can also use the numeric keypad to select and highlight a channel number Go to the next step To remove all currently set skipped channels select the Clear All option Go to step 7 5 Press the SELECT button The check symbol next to the channel in the Channels column disappears and the channel number disappears from the Skipped Channels list 6 To remove more channe...

Page 82: ... the purchase Note If you wish to review your past purchases use the Purchase Review option rather than the Timer Review option The status of your timer is shown in the last column of the Timer Review display You may change the status the table below shows you the possible status change options Status Means Active Your timer is active Suspend Your timer is suspended it will not activate at the des...

Page 83: ...ge 131 Resume Displays if the timer is in suspend status Select this status to resume a suspended timer When you have completed this change successfully the status displays active Clear Select this status when you wish to cancel a non PPV timer If you select this option and you have set recurring timers all of the timers are cleared Once you have cleared a timer it disappears from the list complet...

Page 84: ...cancel timers The number of scheduled timers displays 3 Press the right arrow button to view the timer list For each timer the Summary column shows the type of recurrence the show time the channel call letter the type of timer and its status 4 Do one of the following If you just want to review the list of timers and no further action is required go to Step 7 If you wish to change a status of a tim...

Page 85: ...of the following occurs Note If you change the status and the timer falls under the parental control parameters at one point in the procedure you are asked to put in your parental control PIN Enter the 4 digit PIN If you have elected to resume the timer the active status for that timer displays Note If you change a status and it overlaps another timer at one point you see a display which gives you...

Page 86: ...lected to clear cancel the timer and it is one of the following non PPV timer the entry disappears from the display PPV timer that can be canceled you see the following message Press the Something to accept and the entry disappears from the display PPV timer that cannot be deleted you see the following message Follow the instructions on the display For additional information refer to Reviewing and...

Page 87: ...s are discussed in detail in Chapter 5 Using Parental Control on page 97 The table below lists each parental control preference and where you can find the corresponding information For this parental control preference Refer to Change PIN Changing the PIN page 119 Purchasing Requiring the PIN for Purchasing page 118 Locking Locking Parental Control With the Settings Menu page 112 Unlocking Parental...

Page 88: ...splays in Spanish the following appears in Spanish the time theme and title or day names in Spanish not the actual program data Note If there is a power loss it takes a couple of minutes to reload the Spanish language To select the display language 1 Press the SETTINGS button The Settings menu displays 2 Press the up or down arrow button to highlight the Language preference 3 Press the right arrow...

Page 89: ...accept the setting The option you selected now has a bullet in front of it 8 Press the left arrow button and your language selection displays 9 To exit the settings menu press the EXIT button Setting the Audio Language You can select to hear an alternate audio track in Spanish on digital channels when available To do this you use the Language preference audio option To select an audio language 1 P...

Page 90: ... to highlight the desired language 7 Press the SELECT button to accept the setting The option you selected now has a bullet in front of it 8 Press the left arrow button and your language selection displays The alternate audio track now plays on digital channels where such a broadcast is available 9 To exit the Settings menu press the EXIT button Setting Settop Audio You can specify audio preferenc...

Page 91: ...o variable from then on With a VCR Timer initiated recording the settop reverts to the fixed setting for the duration of the recording Note The first time you use your settop you should use the procedure which is found on either page 17 or in the following section page 85 to set the balance between your devices To set the volume level 1 Press the SETTINGS button The Settings menu displays 2 Use th...

Page 92: ...splays 5 To change the setting press the right arrow button The Setting column displays the volume level options the currently selected setting has a bullet in front of it 6 Use the up or down arrow buttons to highlight the desired selection 7 Press the SELECT button to accept the setting The setting you selected now has a bullet in front of it 8 To exit the Settings menu press the EXIT button ...

Page 93: ...am the remote control VOL button for the TV volume the only way you can change the settop s output volume level is through the Audio Level preference in the Settings menu or by pressing the VOL button on the settop front panel For information about the Audio Level preference in the Settings menu refer to To set the volume level on page 83 Setting the Analog Channel Audio You have the option of sel...

Page 94: ...tting column The output mode options display the currently selected setting has a bullet in front of it 6 Press the up or down arrow button until the desired option is highlighted 7 Press the SELECT button to accept the setting The option you selected now has a bullet in front of it 8 Press the left arrow button and your new selection displays 9 To exit the Settings menu press the EXIT button ...

Page 95: ...F hardware DCT 2000 with option L with the appropriate connectors All newer models of DCT2000 have digital audio Without this Not Available displays beside the setting and entry is not possible To specify the digital output 1 Press the SETTINGS button The Settings menu displays 2 Press the up or down arrow button to highlight the Audio preference 3 Press the right arrow button to move to the Optio...

Page 96: ...has a bullet in front of it 8 Press the left arrow button and your new selection displays in the Settings column 9 To exit the Settings menu press the EXIT button Setting the Dynamic Range When you have both analog and digital channels you may notice volume variances between these two types of channels The Dynamic Range option in the Audio preference lets you specify compression for digital channe...

Page 97: ...Setting Settop Audio ...

Page 98: ...op Clock Options You use the Settop Clock preference to specify clock options for your settop You can specify if you want the clock to show the channel number the time of day or both You can also set the clock illumination to display all the time or only when the settop is on Setting the Settop Clock Display When the settop is off the clock always displays the time of day When the settop is on you...

Page 99: ...rrow to move to the Option column The options for the Settop Clock preference display 4 Press the up or down arrow button to highlight the Display option 5 Press the right arrow button to move to the Setting column The currently selected setting has a bullet in front of it 6 Press the up or down arrow button to highlight one of the three clock options Channel Displays the channel number you are wa...

Page 100: ...tion option in the Settop Clock preference you can set up the clock so that it turns on and off when you turn the settop on or off That way when you want the clock to turn off you can simply press the settop s power button to turn the settop and the clock off To turn the settop clock illumination on or off 1 Press the SETTINGS button The Settings menu displays 2 Press the up or down arrow button t...

Page 101: ...t setting displays 5 Press the right arrow button to move to the Setting column The Illumination settings display the currently selected setting has a bullet in front of it 6 Press the up or down arrow button to highlight the desired setting 7 Press the SELECT button to accept the setting The option you selected now has a bullet in front of it 8 Press the left arrow button and your new selection d...

Page 102: ...th the settop automatically In such cases it is better to set the Passport DCT Settop AC Outlet preference so that the outlet is always on and turn the TV off manually with the remote Another option is to simply plug the TV into a wall outlet To use the remote to control the TV the remote must be programmed for the TV model For information refer to the remote control documentation You can select o...

Page 103: ...he current setting displays 3 Press the right arrow button to move to the Setting column A bullet in front of a setting indicates it is currently selected 4 Press the up or down arrow button to highlight the desired setting 5 Press the SELECT button to accept the setting The option you selected now has a bullet in front of it 6 Press the left arrow button and your new selection displays 7 To exit ...

Page 104: ...96 Passport DCT Customer Service Guide Selecting Passport DCT Settings ...

Page 105: ... parental control if you are a parent and do not want your children to be able to watch certain channels or programs with mature content or if you want to restrict TV watching at certain times like late in the evening You can also restrict purchasing so that household members must enter a PIN to be able to purchase a program To use parental control you first specify which channels ratings time per...

Page 106: ... Control Settings To set up parental control you specify which channels ratings and time period you want to lock Additionally you can opt to block all titles rated NC 17 and higher Once you have specified the parental control settings you can then turn on Locking With parental control locked a PIN must be entered to view locked programs and blocked titles For an overview of how parental control fu...

Page 107: ... that you enter the Parental Control option you see a display that tells you to first set up a PIN shown on the left Press the SELECT button and a PIN entry dialog displays shown at right Using the keypad enter a 4 digit number that you will use as your PIN A confirmation displays asking you to enter the PIN again to confirm it Go to step 3 To access the parental control option menu 1 From the Set...

Page 108: ...g Not covered in this section refer to Enabling or Disabling the PIN For Purchasing page 124 Locking Select from On Off Relock or Off This option must be set to On to enable locking and enable your parental control parameters Lock Ratings Select this option to choose the ratings that will be locked when locking it turned on Lock Channels Select this option to choose the channels that will be locke...

Page 109: ...ontrol preference as described in the procedure below Once you have specified the settings you turn locking on and off to manage blocking and unblocking of selected programs For a detailed overview of how parental control functions refer to About Parental Control on page 97 To lock channels 1 Press the SETTINGS button The Settings menu displays 2 Press the up or down arrow button to highlight the ...

Page 110: ...row button twice to return to the preference display and select the next preference you wish to set To exit the Settings menu press the EXIT button 12 To block the selected channels you must turn locking on refer to page 112 Unlocking Channels This procedure is intended to change the preference selection If you wish to temporarily unlock the channels you can do so by simply turning off parental co...

Page 111: ... unlock 9 Press the SELECT button The lock symbol disappears from the selected channel 10 To unlock additional items return to step 8 11 From the channels column you may select to do one of the following To continue configuring the parental control options press the left arrow button once to return to the options display and select the next option you wish to set To continue configuring other Sett...

Page 112: ...atings with a more mature content than the rating you locked are automatically locked with your rating selection Looking at the table this means that the ratings below the one you select will all be locked For example if you lock the rating NA all ratings will be locked If you lock the rating R this also locks the ratings NC 17 and NR Adult Ratings Description NA No rating information available TV...

Page 113: ...n arrow button to highlight the Lock Ratings option 6 Press the right arrow button A list of ratings displays R TV MA Mature audience The program is designed for an adult audience The program contains material that parents may find inappropriate for children under age 17 NC 17 No one under age 17 permitted The program or movie is considered too adult containing violence sex or drug use for viewers...

Page 114: ... refer to page 112 Unlocking Ratings This procedure is intended to change the preference option If you wish to temporarily unlock the ratings you can do so by simply turning off parental control which permits you to access all blocked areas To deselect ratings that you previously selected for locking you use the Lock Ratings option in the Parental Control preference You have the option to deselect...

Page 115: ...tional ratings repeat steps 8 and 9 11 From the rating column you may select to do one of the following To continue configuring the parental control options press the left arrow button once to return to the options display and select the next option you wish to set To continue configuring other Settings press the left arrow button twice to return to the preference display and select the next prefe...

Page 116: ...n arrow button to highlight the Parental Control preference 3 Press the right arrow to move to the Option column 4 Press the numbered buttons to enter the four numbers of your PIN You now see the Option column 5 Press the up or down arrow button to highlight the Lock Time option 6 Press the right arrow button to see the Start time A display similar to the one below appears 7 To lock an entire 24 h...

Page 117: ...gramming during the selected time you must turn locking on refer to page 112 Unlocking a Time Period This procedure is intended to change the preference options If you wish to temporarily unlock the time period you can do so by simply turning off parental control which permits you to access all blocked areas To unlock a time period 1 Press the SETTINGS button The Settings menu displays 2 Press the...

Page 118: ...d so that household members can only watch them if they know the PIN the titles and program descriptions do not display in the Program Guide the Channel Banner and elsewhere You select the Lock Titles option in the Parental Control preference as described in the procedure below Once you have specified the lock setting Yes you must turn on locking to enable the parameters For a detailed overview of...

Page 119: ...locking Titles This procedure is intended to change the preference selections If you wish to temporarily unlock the titles you can do so by simply turning off parental control which permits you to access all blocked areas To unlock the titles that you previously locked you use the Locked Titles option in the Parental Control preference and select No When you unlock titles all titles with ratings N...

Page 120: ...n page 98 When parental control locking is turned on programming matching your lock settings is blocked To view locked programming requires PIN entry to turn off parental control for the channel or all channels For information about the PIN refer to Changing the PIN on page 119 There are two methods for locking parental control using the Settings menu or using the LOCK remote control button This s...

Page 121: ...the preference display and select the next preference you wish to set To exit the Settings menu press the EXIT button Locking Parental Control With the LOCK Button If your remote supports it you can use the remote control LOCK button to turn on the parental control option The button works like a toggle switch If locking is off and you press the LOCK button you see the display for turning on lockin...

Page 122: ...turned off viewers can watch all programs at all times Unlocking parental control does not remove your locking settings Passport DCT keeps your settings so that you can activate them at any time without having to set them back up This section describes the following methods for disabling parental control Unlocking parental control from the Settings menu This allows you to unlock parental control p...

Page 123: ... the numbered buttons to enter the four numbers of your PIN You now see the Option column 5 Press the up or down arrow button to highlight the Locking option 6 Press the right arrow button to move to the Setting column 7 Press the up or down arrow button to highlight the Off Disable or Off Relock option When you select the Off Relock option parental control unlocks but relocks automatically when y...

Page 124: ...ant to watch A display similar to the one below indicates the program has been locked from viewing due to one or more of the channel rating time title locks 2 Press the SELECT button The following options displays 3 Using the up and down arrow button highlight the desired option 4 Press the numbered buttons to enter the four numbers of your PIN ...

Page 125: ... Press the C button to accept the message The message disappears and the channel now shows the program To relock parental control turn the settop off and back on For more information on relocking refer to Locking Parental Control page 112 Unlocking Parental Control With the LOCK Button If your remote control supports it you can use the remote control LOCK button to turn off the parental control op...

Page 126: ...ked proceed to step 3 3 Enter your 4 digit PIN to turn locking off 4 You see a confirmation display 5 Press the C button to exit Requiring the PIN for Purchasing You can specify whether you want purchasing restricted by the PIN If you choose to require the PIN household members must enter the PIN before they can purchase a program If you do not require a PIN anyone can purchase programs without ha...

Page 127: ... PIN before they can purchase a program 9 To exit the Settings menu press the EXIT button Changing the PIN Passport DCT requires you to enter the PIN to change any parental control settings or to view locked channels or programs You may also be required to enter the PIN to purchase PPV programs and set timers You can change the number for your PIN with the Change PIN option in the Parental Control...

Page 128: ...he right arrow to move to the Option column The following message displays 4 Press the numbered buttons to enter the four numbers of your PIN You now see the Option column 5 Press the up or down arrow button to highlight the Change PIN option 6 Press the right arrow button to change the PIN The following message displays 7 Press the numbered buttons to enter the four numbers of your current PIN Th...

Page 129: ...g message displays 9 Press the numbered buttons to enter the four numbers of your new PIN again The following message displays 10 Press the C button to exit You return to the options column You may continue configuring Parental Control or press the left button to return to the Settings menu 11 To exit the Settings menu press the EXIT button ...

Page 130: ...122 Passport DCT Customer Service Guide Using Parental Control ...

Page 131: ...h PPV program the cable provider determines the specifics of the offer such as the price the buying window of opportunity whether there is a free preview and whether you can cancel a purchase You can purchase PPV programs from dedicated PPV channels or the program guide You can purchase PPV programs in advance or in certain circumstances after the program has started Additionally you can set your ...

Page 132: ...r purchasing refer to Requiring the PIN for Purchasing on page 118 It is advisable to change your PIN from time to time to avoid unauthorized viewers uncovering your PIN number For information about changing the PIN refer to Changing the PIN on page 119 Purchasing Future PPV Programs From the Program Guide You can use the program guide to purchase PPV programs The procedure below describes how you...

Page 133: ...er method to review PPV programming would be to access the guide by the theme view press the B button and go to the PPV movies category and view all the movie offerings in chronological order 3 Press the SELECT button and the following display appears It provides additional information on the program Press the B button to purchase the program Note If you see any of the following displays you have ...

Page 134: ...r of purchases you see this display If you do not see this display proceed to the next step If you do see this display you must either review your previous purchases and cancel one of them or wait until one has finished and then start this purchase over Either press the A button to review the purchases or press the C button to cancel the new purchase If you review the purchases and cancel a purcha...

Page 135: ...you see the display on your right To continue on and let Passport DCT resolve the overlap press the A button To return to the previous display press the C button Note For additional information on changing a timer status refer to the section Resolving a Timer Overlap on page 41 8 If you have set up parental control or have set up Passport DCT to require a PIN for purchases or both the display on t...

Page 136: ...how announcements and teasers for the channel s PPV programs The procedure below describes how you purchase a program directly from PPV channels To purchase from PPV channels 1 Select the PPV channel offering the program you want to purchase You can do this via the program guide or by browsing through the channels 2 You may see a message informing you that the PPV channel is locked by parental con...

Page 137: ...lay provides information on the program and offers you the opportunity to review all recent purchases or you may elect to purchase buy the event Proceed to the next step The display tells you that a preview is showing for this PPV program Go to the next step 4 To purchase the event press the B button You see the following display ...

Page 138: ...it until a timer is finished and then start your purchase over again Press either the A button to review the purchase or press the C button to cancel this purchase For additional information refer to Exceeding the Maximum Number of Timers on page 43 7 If there is an overlap with another timer you are given the opportunity to resolve the overlap If you do not see this display proceed to the next st...

Page 139: ...rmation on VCR Timers refer to Setting VCR Timers on page 141 10 One of the following happens If the program has not yet started a message displays thanking you for your order If the program has started the settop automatically displays the PPV program Reviewing and Canceling PPV Purchases When you purchase PPV programs from the program guide or PPV channels you can view or cancel PPV purchases wi...

Page 140: ...g or Clearing Non PPV Timers page 44 Reviewing Canceling Purchases From the Settings Menu When you purchase PPV programs from the program guide or PPV channels you can use the Purchase Review preference to review pending and past purchases and to cancel pending purchases as long as they are within the cancel window The procedure below describes how you do this To review or cancel PPV purchases 1 P...

Page 141: ...following occurs If this is a program that can be canceled you see the following message Go to the next step If this is a program that can no longer be canceled you see a message indicating this Press the A button and go to step 7 6 Press the A button to cancel the timer and the purchase disappears from the Summary column 7 To cancel additional purchases return to step 4 8 When you are done press ...

Page 142: ...isplays the channel instead of this message you selected a purchase for a PPV program that is currently playing You may still be able to cancel the purchase but you can only do so with the Purchase Review preference in the Settings menu as described in Reviewing Canceling Purchases From the Settings Menu page 132 4 Press the A button to accept your entry and cancel the purchase The program guide d...

Page 143: ...vent timer symbol 3 Press the SELECT button and the following display appears 4 Use your down arrow button to select the Add VCR Timer to Purchase option and press the A button to accept the change 5 You see one of the following displays Note if the program exceeds 6 hours you will first see an alert informing you of this Read and follow the message and then press the A button to accept the messag...

Page 144: ...136 Passport DCT Customer Service Guide Purchasing PPV Programs ...

Page 145: ...ur provider for additional information This chapter includes the following sections About VCR controls page 137 Starting Your VCR on Impulse page 140 Setting VCR Timers page 141 About VCR controls Passport DCT provides you with the ability to control your VCR either on impulse or by setting a timer using your settop and its remote control First you must set up the VCR Controller and your VCR Conne...

Page 146: ...on your VCR Put a blank recordable tape in the VCR Connect the VCR Controller to the VCR as shown in the diagram on page 137 To set up the VCR Controller 1 Press the SETTINGS button and the Settings menu displays 2 Using the up and down arrow buttons highlight the VCR Controller option and press the right arrow button 3 Using the up and down arrow buttons highlight your VCR brand If you are unsure...

Page 147: ...you may see a display that tells you that it may take up to 30 minutes to complete the setup Press the A button and go to the next step See the note in Step 7 5 You receive a message telling you to Please Wait Attempt n of x The system is attempting to communicate with the VCR 6 When the settop has completed sending a Record command you see the following message Select either the Recording Started...

Page 148: ...recordable blank tape in your VCR If you are reusing a tape be sure that the record tabs have not been removed You must have completed the previous procedure and your VCR must have been setup Make sure that a scheduled timer has not been set for the same time that you want to impulse record If so you are not able to record the scheduled timers and PPV purchases always take precedence over an impul...

Page 149: ...The audio level is automatically converted to the optimal level for recording FIXED until the recording is complete It then automatically reverts to the previous level set Stopping your VCR To stop your recording use the settop remote and press STOP or EXIT Your recording should then stop Setting VCR Timers VCR timers can only be set on future programs not current ones Be sure that your VCR is tur...

Page 150: ... program to select and cancel the other one There are times however when you are unable to cancel a prior purchase and will not be able to set a timer for the current program Refer to Resolving Timer Overlaps and Issues on page 37 If parental control is set you are asked to input your PIN Note If parental control is set for the program via any of the Parental Control preferences the program is unl...

Page 151: ...ing is complete It then automatically reverts to the previous level set Note If you turn off the settop it turns on automatically when the program starts and turn off afterwards To disable the recording once it has started you can use the EXIT or STOP button to override the automatic settings Setting a VCR Timer For a Future PPV Program You can use the Program Guide to select your PPV program or y...

Page 152: ...the optimal level for recording FIXED until the recording is complete It then automatically reverts to the previous level set The settop turns on automatically when the program starts and turn off afterwards Modifying or Canceling a VCR Timer You can modify a VCR timer s state activate suspend or cancel it or modify the instance type This can be accomplished via the program guide or the Settings M...

Page 153: ...nel 12 locking 101 PPV 128 selecting 11 skipped 71 unlocking 102 Clock setting 90 turning on off 92 Clock options 90 Compression sound 88 Control parental see Parental control Controller VCR 137 D DAY button 26 DCT 2000 and 2500 Display 15 24 Deleting skipped channels 72 Disabling lock PIN for purchasing 124 parental control 114 Displaying channel banner 19 program guide 25 Settings menu 59 Dynami...

Page 154: ... Outlet AC 94 P Parental control 58 97 disabling 114 enabling introducing 1 97 locking 101 112 locking channels 101 locking ratings 104 locking time periods 108 preferences 79 purchasing 100 purchasing requiring PIN 118 setting up 98 unlocking 114 unlocking channels 102 unlocking ratings 106 unlocking time period 109 unlocking titles 111 Passport introducing 1 symbols 21 Past purchases 79 Pay Per ...

Page 155: ...d channels 72 Requiring lock PIN 118 Requiring lock PIN for purchasing 124 Reviewing purchases 74 79 132 timers 74 S Selecting channel banner browse from 13 channels to 11 favorite channels 13 68 language 81 menu settings 57 program in program guide 33 skipped channels 71 Setting 63 Setting the alarm 63 sleep timer 60 time 90 volume on TV and settop 17 Setting up parental control 98 Settings menu ...

Page 156: ...ettop 10 TV 9 VCR 10 TV turning off automatically 60 turning on 9 turning on off 63 U Unblocking channel single 116 Unlocking channels 102 parental control 114 ratings 106 single channel 116 time period 109 titles 111 Use AC outlet 94 Using settop to control volume 17 V VCR automatic timing setting up 141 controller connecting 137 impulse recording 140 introducing 2 137 setup to use 137 stopping 1...

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