OKIDATA OL400e Series, Service Manual

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Service Manual for OL400e/OL410e/OL410e-PS
Chapter 4 Failure & Repair Analysis
4.4.07 Paper Jams Under the Fuser Roller
NOTE: The information in this section is also covered in TSB 5614 / FCO 8172 .
Symptoms
The paper jams under the fuser roller and must be removed by a technician.
The leading edge of the paper is stuck in the area of the paper exit lever.
The rest of the page "bunches up" under the fuser roller.
The end user cannot remove the paper. Not enough paper is visible/available for
the end user to grasp and remove.
Solution
Install the recommended exit sensor lever assembly and/or firmware (listed below).
Lever: Exit Sensor (Assembly) P/N 51010802
Firmware (OL400e) P/N 31097905
Self-Test Revision Number 3.03 or higher.
Firmware (OL410e) P/N 31098302
Self-Test Revision Number 2.0 or higher.
Some printers may require only sensor levers. Some may require only firmware.
Check the Self-Test Revision Number BEFORE changing the firmware. The printer
may already include the recommended firmware.
Printers with serial numbers HIGHER than those listed below will require the installation
of the recommended firmware. The recommended sensor is already installed.
OL400e 120 volt 310A0086272
OL400e 2XX volt 310A0000245
OL410e 120 volt 308A0005201
OL410e 2XX volt 312A0000129
ALL printers with a serial number 404xxxxxxx include both the recommended sensor
and the recommended firmware.