OKIDATA OL400e Series, Service Manual

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Service Manual for OL400e/OL410e/OL410e-PS
Chapter 4 Failure & Repair Analysis
4.2 REPORTING PROBLEMS - General Information
Okidata strives to provide accurate and detailed service information through its training
materials. The Technical Training Group realizes that service technicians have valuable
experience, knowledge, and opinions. Okidata strongly encourages you to report any
problems you may encounter when using the materials of this training kit. Please be as
specific and detailed as possible. Your comments, suggestions, and criticisms are used
to update and revise training kits.
You should reference the training materials when servicing Okidata products. Most
problems can be solved by using the information provided in the training materials.
If you encounter a situation that cannot be solved, please let Okidata know.
Refer to the Service Center Reference Guide for information on contacting Okidata.
Problem Lists
Technicians frequently request a list of common problems specific to a product.
Technical Training Kits are written before a product is shipped to customers.
Therefore, such information is NOT available when a product is first released.
However, Okidata wants to respond to these requests. Okilink II provides
round-table discussions on technical problems. Errors and corrections in
the training materials are listed in the Training Section of Okilink II. The
Technical Service Bulletins (also known as Okidata's Monthly Mail) are
available via Okilink II. Situations that are NOT addressed in the reference
documentation, technical service bulletins, or round-tables may be reported
to the Dealer Service and Support Engineers (Contact Technical Support) or
the Technical Training Group. You will receive a response to your message
within one business day.
The information on Okilink II is the most accurate and up-to-date technical
information available from Okidata. This is only possible with your assistance.
By reporting your suggestions, concerns, and problems, Okidata can provide
the best possible information.
Your cooperation is greatly appreciated. Thank you for your help!
Reporting Methods
Okilink II
You may use Okilink II to report your findings. Refer to the Service Center
Reference Guide for information on using Okilink II.
Course Critique
Use the Course Critique to report any problems you find as you are completing