Use remote assistance
When you have a question or a problem you can use remote assistance. The Service organisation
or the support helpdesk can provide support via a remote connection.
Remote assistance can be used for all kind of questions you have.
The remote assistance session is active when you confirm the assistance request and as long as
the session time has not expired.
To use remote assistance, the system administrator must first enable the remote connection
setting with a [System configuration] setting on the control panel.
[329] Remote assistance
Define the remote assistance session timeout
You can only define the session timeout when there is no active remote assistance session.
1. Touch [System].
2. Touch [Maintenance].
3. Define the timeout in the [Remote assistance session timeout [hours]] field. The default value
is 72 hours. The range is 1 - 168 hours.
Start a remote assistance session
When a remote assistance session is initiated, you can establish the remote assistance
connection.
1. Touch [Allow remote assistance].
2. The setting [End time of remote assistance session] shows when the session will end.
Use remote assistance
340
Chapter 13 - Solve problems
Summary of Contents for VarioPrint i Series
Page 1: ...Operation guide VarioPrint i series ...
Page 8: ...Contents 8 ...
Page 9: ...Chapter 1 Introduction ...
Page 18: ...Notes for the reader 18 Chapter 1 Introduction ...
Page 19: ...Chapter 2 Explore the printer ...
Page 35: ...Chapter 3 Getting started ...
Page 44: ...Log in to the printer 44 Chapter 3 Getting started ...
Page 51: ...Chapter 4 Define defaults ...
Page 74: ...Download account log files 74 Chapter 4 Define defaults ...
Page 75: ...Chapter 5 Job media handling ...
Page 91: ...Chapter 6 Transaction printing ...
Page 111: ...Chapter 7 Document printing ...
Page 143: ...2 Touch Split Combine jobs Chapter 7 Document printing 143 ...
Page 183: ...Chapter 8 Manage media definitions ...
Page 198: ...Edit a media print mode 198 Chapter 8 Manage media definitions ...
Page 199: ...Chapter 9 Manage colour definitions ...
Page 232: ...Reset spot colours 232 Chapter 9 Manage colour definitions ...
Page 233: ...Chapter 10 Print what you expect ...
Page 271: ...Chapter 11 Save energy ...
Page 276: ... 301 Automatic shut down time Configure the energy save timers 276 Chapter 11 Save energy ...
Page 278: ...Prepare printer for a long shut down period 278 Chapter 11 Save energy ...
Page 279: ...Chapter 12 Maintain the printer ...
Page 339: ...Chapter 13 Solve problems ...
Page 359: ...Chapter 14 References ...
Page 388: ...Status indicators 388 Chapter 14 References ...
Page 400: ...metrics 377 Index 400 ...
Page 401: ......