V1.02
Thom Hogan’s Complete Guide to the Nikon D300
Page 763
Okay, now that I’ve scared you, how do you get quick and
complete service out of Nikon? Here’s my list, compiled after
talking and corresponding with dozens of users who’ve had
troubles with NikonUSA service:
•
Document.
Take the time to write a clear, complete, and
if appropriate, illustrated letter that describes
exactly
the
problem you’ve encountered. If the problem intersects
image quality, send a printout of an image that clearly
shows the problem. In extreme cases, I’d send a file on
CD, as well. What kinds of things am I talking about?
Dead pixels, excessive hot pixel problems, other image
artifacts, side-to-side focus problems, blank or incorrectly
written images, and so on. Don’t write a novel; make your
note concise and to the point. If you have an expectation,
state it. If you included anything other than the item you
want repaired, list those things in your note, along with all
serial numbers.
•
Provide.
Find the original warranty form if the product
came with one, make a copy of the purchase invoice for
the product, and staple them to the note you wrote.
Provide these items even if the product is out of
warranty!
Make sure the serial number is visible on all of
these things and matches the item you’re sending in! If the
item has been repaired within the last three months, let
Nikon know and provide a copy of anything you received
back with that previous repair. Nikon doesn’t provide a
form to fill out to consumers, so I’ve taken the liberty to
paraphrasing the form they give to NPS members and
have included a PDF of it on the CD (the file name is
Nikon Repair Request
). Nikon also has an on-line form you
can fill out at
http://form.nikonimagesvcapprove.com/
.
•
Include.
If the problem is exhibited with a particular
accessory, you need to send the accessory! Got external
flash problems with your D300? Send the camera
and
your
flash. Got focus problems? Send the camera, a lens
that triggers the problem,
and
a photo that shows the
