NEC UNIVERGE SL2100, Features And Specifications Manual

Page: 939 / 978

Voice Response System (VRS) - Call
Forwarding - Park and Page
Description
When an extension user is away from their phone, VRS Park and Page can let them know when they
have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to
200 messages total (note that the Park & Page feature uses two messages). To enable VRS Park and
Page, the user records a Personal Greeting along with an additional Paging announcement. VRS Park
and Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then
listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging
announcement. When the extension user hears the Page, they can go to any telephone and use
Directed Call Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while I am
automatically paged.”
The prerecorded Paging announcement could say:
“John Smith, you have a call waiting on your line.”
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts
the second message. John Smith could then walk to any phone and pick up his call. If John doesn't
pick up the call, the Page can be set to repeat once.
VRS Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This
means that Park and Page activates for ringing Intercom calls, DID calls and DISA calls. It also
activates for calls transferred from the Automated Attendant. Additionally, calls from the Automated
Attendant follow Automatic Overflow routing if not picked up. VRS Park and Page activates for
transferred outside calls but does not play the Personal Greeting to the caller. If a call comes in when
the specified Page zone is busy, the system broadcasts the announcement when the zone becomes
free.
Conditions
• Park and Page announcements only repeat once.
• Voice Announcement (VAU) recording time is fixed at four minutes and cannot be changed.
• While VRS Park and Page is enabled, only one DID call at a time can be processed. Subsequent
calls hear a busy tone.
• This feature is not supported for CO transferred calls.
Default Setting
• VRS Park and Page is available at default for internal paging access code 701 , zone 1.
• User access code of 713 . See feature Operation. Set PRG 40-10-01 for VRS guidance message.
ISSUE 1.0 SL2100
Features and Specifications Manual 1-925
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