NEC UNIVERGE SL2100, Features And Specifications Manual

Page: 624 / 978

Message Waiting
Description
An extension user can leave a Message Waiting indication at a busy or unanswered extension
requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit
MW lamp on the calling extension. Answering the Message Waiting automatically calls the extension
which left the indication. Message Waiting ensures that a user does not have to recall an unanswered
extension. It also ensures that a user does not miss calls when their extension is busy or unattended.
Additionally, Message Waiting lets extension users:
• View and selectively answer messages left at their extension (display Multiline Terminal only)
• Cancel all messages left at their extension
• Cancel messages they left at other extensions
An extension user can leave Messages Waiting at any number of extensions. Also, any number of
extensions can leave a Message Waiting at the same extension. A periodic VRS announcement may
remind users that they have Messages Waiting.
LED Color Indication
The software allows you to select whether the Message Waiting LED located at the top of the Multiline
Terminal flashes green (0) or red (1) when a Message Waiting LED is flashing. By default, this option
is set to flash green.
Conditions
• When a user responds to a Message Waiting, the system does not cancel the Message Waiting
LED if the called party uses Handsfree Answerback. The system cancels the indication only if the
called party lifts the handset or presses
Speaker key.
• With the Hotel/Motel set up, an employee with a Multiline Terminal can send a Message Waiting to a
room telephone if allowed in system programming.
• The Message Waiting key simplifies this feature operation.
• Telephone-to-telephone Message Waiting works when the voice mail is installed.
• The Message Waiting LED may be used to indicate voice mail messages if no extension number is
assigned to the voice mail key in system programming.
• If the following programs are changed while the phone is online, a reset of the feature is required
before the setting takes effect.
- PRG 15-02-35 Message Waiting Lamp Cycle for Calling Extension
- PRG 15-02-36 Message Waiting Lamp Cycle for Called Extension
- PRG 15-02-37 Voice Mail Message Wait Lamp Color
- PRG 15-02-38 Voice Mail Message Wait Lamp Cycle
For example, if a message waiting was set before any of these programs were changed, the lamp
remains the same until the message waiting is set again.
• If both Voice Mail Message and Message Waiting LED is set, the color set for Message Wait
overrides the color used for the Voice Mail Message LED.
Default Settings
Enabled
SL2100 ISSUE 1.0
1-610 Message Waiting
M