NEC UNIVERGE SL2100, Features And Specifications Manual

Page: 90 / 978

4. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone.
5. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits).
You hear a confirmation tone.
Queue Status Display
When Logged Into ACD Group
1. With an idle multiline terminal, press the Queue Status Display Programmable Function Key
(Code:
*
19).
• The display indicates the number of calls in queue, the trunk name, and the time the call has been
waiting.
• When the Queue Status Display key is pressed, the queue status of the extension group is displayed.
When the extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
2. Press VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD
Groups.
3. Press the Exit key to return the telephone to an idle state.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed in the ACD queue, the telephone of the logged
out agents displays the Queue Status and they hear the alarm according to the settings defined in
system programming.
Pressing the Queue Status Display Programmable Function key returns the telephone to idle until the
time in Program 41-20-03 expires again.
Rest Mode
To set the manual Rest Mode:
Multiline Terminal
1. With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752 :
*
13).
The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call,
the key flashes until the agent hangs up.
Single Line Telephone
1. Lift the handset and dial 658 .
• A fast busy is heard.
• To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the Hookflash
again to return to the outside party. Rest Mode begins once the call is completed.
2. Hang up.
SL2100 ISSUE 1.0
1-76 Automatic Call Distribution (ACD)
A