3.
Hang up.
• The call is transferred to the ACD group.
Agent Log In
To log in:
Multiline Terminal
1.
Press the
ACD LOG IN/LOG OUT
key (Program 15-07-01 or SC
752
:
*
10).
The ACD LOG IN/LOG OUT key lights.
Single Line Telephone
1.
Lift the handset.
2.
Dial the ACD Log In service code
*
5
(Program 11-13-01).
To log out
Multiline Terminal
1.
Press the
ACD LOG IN/LOG OUT
key (Program 15-07-01 or SC
752
:
*
10).
2.
Display shows:
ACD Logout?
(1: YES, 0: NO)
Enter 1 to log out.
The ACD LOG IN/LOG OUT key goes out.
Single Line Telephone
1.
L
ift the handset.
2.
Dial the ACD Log Out service code
655
(Program 11-13-02).
AIC Agent Log In:
To log in:
Multiline Terminal
1.
Press the
ACD LOG IN/LOG OUT
key (Program 15-07-01 or SC
752
:
*
10).
- OR -
Press
Speaker
and dial the AIC Log In service code (Program 11-13-08).
2.
Dial the log in code (up to 20 digits).
This step is not required if the ID code is disabled in Program 41-01-02.
3.
Dial the Agent Identity Code (AIC) (up to four digits).
The ACD LOG IN/LOG OUT key lights.
SL2100
ISSUE 1.0
1-74
Automatic Call Distribution (ACD)
A
Summary of Contents for UNIVERGE SL2100
Page 1: ...Features and Specifications Manual GVT 010794 401 00 AU ISSUE 1 0 May 2017 ...
Page 14: ...MEMO SL2100 ISSUE 1 0 R 4 Regulatory ...
Page 313: ...Operation None ISSUE 1 0 SL2100 Features and Specifications Manual 1 299 D ...
Page 412: ...Operation None SL2100 ISSUE 1 0 1 398 Howler Tone Service H ...
Page 572: ...LCR Dial LCR Dial Editing SL2100 ISSUE 1 0 1 558 LCR Least Cost Routing L ...
Page 573: ...LCR Cost Center Code ISSUE 1 0 SL2100 Features and Specifications Manual 1 559 L ...
Page 846: ...2 Press Hold key and talk with the party SL2100 ISSUE 1 0 1 832 Tone Override T ...
Page 878: ...Operation None SL2100 ISSUE 1 0 1 864 Universal Slots U ...
Page 946: ...MEMO SL2100 ISSUE 1 0 1 932 Warning Tone for Long Conversation W ...
Page 976: ...MEMO SL2100 ISSUE 1 0 3 6 Features Availability by Software Revision ...
Page 977: ...MEMO ISSUE 1 0 SL2100 Features and Specifications Manual 3 7 ...
Page 978: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...