NEC UNIVERGE SL2100, Features And Specifications Manual

Page: 241 / 978

Department Calling
Description
With Department Calling, an extension user can call an idle extension in a preprogrammed
Department Group (50 Department Groups available) by dialing the group pilot number. For example,
this would let a caller dial the Sales department just by knowing the Sales department pilot number.
The caller does not have to know any of the Sales department extension numbers.
Two types of routing are available with Department Calling: Priority Routing and Circular Routing. With
Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority
extensions ring only if all higher priority extensions are busy. With Circular Routing, each call rings a
new extension.
Overflow Routing
Department Calling also provides overflow routing for extensions within the group. If a user directly
dials a busy extension within a Department Group, the system can optionally route the call to the first
available group member. The system follows PRG 22-15-01 ~ 22-15-07 for playing the periodic VRS
message.
Department Calling also allows for each Department group to transfer calls to a predefined Speed dial
bin (PRG 24-05-01) immediately or after a Delayed time (PRG 24-02-08). Internal and transferred calls
are not supported for Delayed transfer.
DID and Overflow Routing
Three types of Overflow are supported for DID calls:
• Immediate Transfer:
This feature can be enabled or disabled by using a (58) key programmed in PRG 15-07. It can also
be done by using the service codes in PRG 11-11-25 (set) and PRG 11-11-26 (cancel). When this
feature is activated, any DID calls pointed directly to the Pilot Number go immediately to the transfer
destination and do not ring anyone in the group. To set up the destination you use PRG 24-05 and
PRG 13-04. Once these programs are set, the access code assigned in PRG 11-11-27 can be used
to change the destination as needed.
• Delay:
This feature can be enabled or disabled by using a (59) key programmed in PRG 15-07. It can also
be done by using service codes assigned in PRG 11-11-28 (set) and PRG 11-11-29 (cancel). When
this feature is activated, any DID calls pointed directly to the Pilot follow one of the two patterns:
- If all available members are busy or logged out, the call goes immediately to the transfer
destination.
- If agents are logged in and not busy, the call comes in and hunts through the idle members until
the timer in PRG 24-02-08 expires. Once this time expires, the call is routed to the transfer
destination assigned in PRG 24-05 and PRG 13-04. Once these programs are assigned, the
access code assigned in PRG 11-11-27 can be used to change the destination as needed.
• DND:
This feature can be enabled by using a (60) key programmed in PRG 15-07 or by using service
codes assigned in PRG 11-11-30 (set) and PRG 11-11-31 (cancel). When this feature is activated
any DID pointed directly to the Pilot gets a busy tone and the call does not route.
User Log Out/Log In
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their
extension. When they log back in, Department Calling routes to their extension normally. All users can
ISSUE 1.0 SL2100
Features and Specifications Manual 1-227
D