NEC UNIVERGE SL2100, Features And Specifications Manual

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Transfer
Description
Transfer permits an extension user to send an active Intercom or outside call to any other extension in
the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a
user transfers automatically recalls if not picked up at the destination extension. This assures that
users do not lose or inadvertently abandon their transfers. While a transferred call is ringing an
extension the system can optionally play ringback tone or Music on Hold to the caller.
The system allows the following types of transfers:
• Screened Transfer
The transferring user announces the call to the destination before hanging up.
• Unscreened Transfer
The transferring party extends the call without an announcement.
• Extension (Department) Groups Transfer
The Transferring party sends the call to a Department instead of an extension.
• Transfer Without Holding
A user presses a busy line key and waits for the call to complete. The system automatically sends
them the call when the internal caller hangs up.
Automatic On-Hook transfer Operation
With Automatic On-Hook Transfer, a transfer goes through as soon as the transferring user hangs up.
For example, extension 204 can answer a trunk, press Hold/Transfer, dial 205 and hang up. The
system extends the call to extension 205. Without Automatic On-Hook Transfer, the call would stay on
Hold at extension 204 when the user hangs up. To extend the call, the user at extension 204 would
have to press the Transfer key before hanging up.
Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However,
users have to be more aware of how they handle their calls on Hold. Without Automatic On-Hook
Transfer, extending a call becomes a two-step operation - but separate from placing calls on Hold.
Prevent Recall of Transferred Call
The Class of Service program has an option that allows you to prevent a Transferred call from
recalling the originating extension if the call is not answered.
Transfer Call into Conference/Existing Call
This feature allows either a Multiline Terminal or Single Line Terminal user with Barge-In ability to
transfer a call into an existing call. This call can be a 2-party call, a Conference call, or a Barge-In
Conference. The system allows Intercom and trunk calls to be transferred into a Conference call. This
allows, for example, an attendant to locate co-workers and then transfer them into an existing
telephone meeting. There is no need for the attendant to locate all the parties at the same time and
sequentially add them into the Conference.
Transfer to Trunk Ring Group Available
It is possible to transfer a trunk call to the trunk defined ring group (defined in PRG 22-05-01: Incoming
Trunk Ring Group Assignment). The trunk then rings the defined extensions for the ring group.
This also allows the transferred call to ring over the External Paging (PRG 31-05: Universal Night
Answer/Ring Over Page) so that an employee can answer the call from any available telephone.
To enable this feature, the system has a program option, PRG 11-15-09: Service Code Setup
Administrative (for Special Access) - Transfer to Trunk Ring Group Code (not assigned at default).
SL2100 ISSUE 1.0
1-836 Transfer
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