Meridian Link/Customer Controlled Routing, Installation And Upgrade Manual

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Chapter 2: Overview of Meridian Link 23
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Host
This section describes the services and software that Meridian Link requires
to support the connection to the host computer. Normally these services are
bundled in marketing packages that may vary by market.
Meridian Link service requirements
Meridian Link requires specific software services to be installed in the IPE
Module or Application Module to support the host connection. The services
required depend on the type of host computer.
X.25 and TCP/IP services are compatible with commonly available host
computers (including those from Hewlett Packard, IBM Corporation, and
Tandem Corporation). At least one of the following services is required:
Ñ Inbound Call Management (service 97) supports inbound call
applications such as telemarketing and customer service (includes
transfer and conference). This service does not support outbound
applications.
Ñ Outbound Call Management (service 98) supports outbound call
applications such as power or predictive dialing (includes transfer and
conference). This service does not support inbound applications.
Ñ Host Enhanced Routing (service 100) supports the RouteRequest and
RouteCall messages, giving the host application the ability to route
incoming calls.
Ñ Host Enhanced Voice Processing (service 101) supports voice-
processing capability for applications.
Service No. Description
95 Obsolete
96 Obsolete
97 Inbound Call Management
98 Outbound Call Management
100 Host Enhanced Routing
101 Host Enhanced Voice Processing